Query note

[Viren]

I have made query with three about my complaint, three escalate my case and I just got email that's says there is an update on my query, I can see there is new note in my query from three but I can't open it, can anyone let me know how I can open it? 

[PeteG]

Hello, Viren. 

To find out what the update is, it's likely you would need to reach out to the Support Team to ask them to confirm the details for you.

Pete.