Roaming - can make calls in Australia, but can't connect to internet

[Roaminguser1964]

Hi all,

I arrived in Australia 24 hours ago. My sim picked up a local network, and I have made a long call to the UK, but for some reason it won't connect to the internet, which is limiting my communication here. Can anyone offer any advice on how to fix? I have turned international roaming off and back on and the same with mobile data and the phone itself and swapped the sim to a second phone, but no joy.

Also, not sure what board to post this on.

[DianaG]

Hi, I am having a similar problem, but I wonder if I need to start a new thread as a number of messages here have not had any suggestions as far as cure is concerned.  I am also in Australia. I had one data add on which worked for a month, both calls and data as far as I am aware. When that ended I purchased another which works for calls, but no internet.

I had a protracted chat session the other night - their solution as that "data options are only updated at the end of each month so wait till the 1st Feb and all will be well"  It wasn't!.  Now despite the new add on only being purchased on 22nd Jan I have now had two texts informing me that my add on will end in 2 days time!  I have looked at my 3 account where it says I have till about 22 Feb.  I wish I could really talk to someone about this - the only number I found would not work and - big snag - their chat only works to UK time.

Can anyone help please

[JonathanB]

Hey @DianaG,

This sounds really frustrating. It's unusual to have a connection supporting calling but not data. Just to check are we discussing a Three PAYG SIM or a Pay Monthly?

Have you received any messages from us to suggest you've reached a fair usage limit for data?

I'd suggest checking your phone for an option to manually select a network/carrier, usually this will automatically find a preferred network, but if you manually test any available networks one by one, you may find that there's one that supports data for you.

Let me know if this helps.

Thanks,
Jonathan

[Pedroenrico]

Hi , I am having the same issue .

I'm in Australia and have paid to unlock the data passport but I am unable to use data. Calls seem to work though. I have tried the suggestions above but still nothing . Any help would be appreciated !

thanks !

[Esztersebok]

I’m having the same issue, please help 

[Grea22]

Hello I am having the same issues also can’t connect to voicemail!!

[Grea22]

Also I can receive calls but not make calls please help how do I contact three to solve or has anyone got a fix, thanks

[Esztersebok]

Hi, I’m having the same issue. I even paid for the data passport…. Please help 

[Roaminguser1964]

Hi, thanks for the swift response and suggestions, data roaming is on as well as mobile data (I did find the button you mentioned). I've also tried switching to manual for the carriers. There are only three - Optus, Telstra and Vodafone. Changing carriers seems to take a while, but I've been on at least two and it didn't make a difference. Frustrating!

[JonathanB]

That does sound really frustrating! As we've covered all the basics, I'll PM you some instructions on how to get further help with this.

JonathanB