Our new roaming giveaway is live find out more here!
Give us your feedback about how easy you've found getting ready to roam on the above linked article, and you'll be in with the chance to win one of 10, 7 day Go Roam passes to use in Europe and Around the World destinations. Prize draw open till 01 May 2024
Showing results for 
Search instead for 
Did you mean: 

Incorrect missed payment on credit file


I’ve been trying to cancel a broadband account with three for at least four months now. I called in December and made payment was made, however January it has showed up on account in arrears!


I called customer service again who were no help and said they were unable to remove the missed payment even though it’s incorrect?!


How do I escalate this because I’m fed up now 


Why do you class the payment as “missed”? Did you miss it ? In which case this is why it’s showing on your credit file. 

Community Moderator
Community Moderator

Hi @esi09,

I'm sorry to hear about this situation. In terms of your credit file it will all depend on whether the account actually has been cancelled, and if raising a dispute, is there evidence that the account should have been cancelled earlier making the missed payment an incorrect entry.

It looks like this is your 1st post on the community. Could you give us a bit more info about what has happened, perhaps a timeline of events may make this clearer? For example, when did you 1st get in touch to cancel, what happened next, have you been given a reason for why the account wasn't cancelled?

I'll do my best to help, but we need to understand the situation a bit better.


We'd like to hear your feedback! Let us know how easy you find it to get ready to Roam, and be in with a chance to win 7 days of free Roaming Passes – find out more here!