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Delinquency on my credit account

Three Mobile has added an issue to my credit rating account.The credit rating agency refers to this issue as a "delinquency."Consequently, I cannot obtain a mortgage until the matter is fully resolved. This has caused significant disruptions to my li...

Ej2025 by • Fledgling
  • 742 Views
  • 1 replies
  • 0 likes

Kafkaesque call centre bureaucracy

Three’s call centre is in Mumbai. Despite jokes about Indian bureaucracy it could be efficient - but it is Byzantine, passing you from department to department each reading you pages of screed. I’ve just spent nearly 2 hours simply to renew a contrac...

NDR by • Fledgling
  • 645 Views
  • 1 replies
  • 1 likes

No return labels sent £455 charge applied

Cancelled my contract for Home Broadband, spoke to the support on the phone from India for almost an hourAs a result, they said I will receive return labels through post and need to return my device to them in 14 daysI haven't receive any return labe...

enpryst by • Fledgling
  • 936 Views
  • 2 replies
  • 0 likes

Can’t cancel existing add-on

I can’t purchase add on because I keep getting “you already have an active add on”there is no place in the app to cancel it, what kind of app is this?

laman by • Fledgling
  • 619 Views
  • 1 replies
  • 0 likes

Bought a data pack

Bought a 100GB data pack, and it wasn’t added to my number even though I was logged in. Is this normal? I’m afraid that they’re gonna deliver a new SIM or something instead of adding info into my existing number 

mdon33 by • Fledgling
  • 609 Views
  • 1 replies
  • 0 likes

Active lines not showing

Hi everyone, I had previously a few  SIM only contracts, I have used 2 different email addresses for these contracts , I have purchased a new SIM only contracts and trying to register on app/website , it's letting me register and access my account bu...

No payment receipt

I am absolutely disgusted that three are not providing receipts for device payments. Not only that, support disconnect as they don’t want to help. This complaint has to be resolved, not closed without a resolution.