Scam calls from people claiming to be 3

[Hatshepsut]

Keep getting calls from this number: 03333381017 - by people with "offers" for my 3 plan. They are very persistent and I have good reasons to think they're scammers but just wanted to be certain they're not some overzealous subcontractors working for 3. 

[sc1999]

If you are ever in doubt about who you are talking to, say: I am sorry but I am busy and hang up. You can always contact 3 and ask if they called you. And remember the old saying, if it sounds too good to be true then it probably is.

[NigelD]

Hi, I have had multiple calls by people claiming to be from 3 and offering me what sounds like offers which are too good to be trus, i.e. reducing my monthly bill from £65/month to £30/month with a free phone upgrade to the latest iPhone 15 Pro Max. They are very persistent and I have good reasons to think they're scammers but just wanted to be certain that they don't work for 3 and I'm missing out on a great deal.

The numbers I'm getting calls from are:- Edit phone numbers removed

NigelD

[JonathanB]

Hey @NigelD,

We don't use landline area codes (numbers beginning 01 or 02), at best you're dealing with a 3rd party dealer trying to get a commission, and at worse this may be a scam or fraud.

Here's a page on Fraud to watch out for, with some more handy info. It's always worth sending a free text message to 7726 with the message CALL followed by the suspicious number you've been called from. This helps alert our Customer Protection Team, so that they can take action to help protect against spammers and scammers.

Thanks,
Jonathan

[goldfield]

thank you.  i had call from 01********* advising that as i was a good customer and paid on time they could reduce my bill. They then asked what my last bill was.  I said that they should know that.   I asked them to email me for security, which they said they would but i should wait on the line until its received.  I then said i would check the email and call back. They then put the phone down. Scam or 3rd party as you say.    thanks for noting above re phone numbers.

[JonathanB]

Hi Hatshepsut,

Welcome to the Three Community.

It does look like that is one of our numbers. If you'd prefer not to receive marketing calls, you can opt out from My3. In the "your details" section you should find a series of tick boxes for opting out of us contacting you by different methods.

Hope this helps
JonathanB

[G10]

Hi, I received a call from 0** **** ****. Can you please check this for me? Offering an upgrade as I’m due at discounted price etc! Thanks:)

[MichaelP]

Hello @G10,

Thanks for getting in touch. We've removed the shared number just to keep everybody safe here.

That doesn't look like a Three number, so we'd recommend not sharing any personal info. You can report suspicious numbers by sending a text to 7726 with the message CALL, followed by the number that called you.

If you'd like to have a chat about an upgrade, you can connect with our Upgrades team for some support with this.

Thanks,
Michael

[Asen1]

Hi there 

I have received a call earlier today from this 02********* number offering me 40% discount from my monthly plan, can you check this number for me thanks?

Regards Asen

[aaisha02]

Whats the update on this, i got a call too from this number 0741...... for 40% off with a £45 deposit fee 

[Maxine]

Hey @aaisha02 

This isn't from Three so please don't give out any information and block the number. We'd never call from a mobile number.

Maxine