Scam calls from people claiming to be 3

[Hatshepsut]

Keep getting calls from this number: 03333381017 - by people with "offers" for my 3 plan. They are very persistent and I have good reasons to think they're scammers but just wanted to be certain they're not some overzealous subcontractors working for 3. 

[sc1999]

Where I live the same can be said for all of the networks. In fairness to 3, they are the only network that has improved the quality of its service in the last 18 months. Instead of poor 3g I now get poor 4g, but it is an improvement. Vodafone's and O2's service does not seem to have improved since they first installed 4g. I am lucky to get get above 15 meg although, if the wind is in the right direction, I can get 30 but not for long. All of the networks are suffering from capacity issues which is why EE offer speed capped airtime contracts.

[JonathanB]

Hi @AKI,

We wouldn't generally call from a 01 or 02 number, so this could be a 3rd party dealer or a scam. To report these, send a text to 7726 with message CALL then the number that rang you.

Our sites are hosted on three.co.uk, so I'd be really cautious about any other format of URL, scammers are known to direct consumers to sites that closely resemble the real thing, but record any info typed in around emails, phone numbers, passwords etc.

There's some helpful advice here: Mobile phone contract fraud (three.co.uk)

And here: Report a problem | Three

Hope this helps,
JonathanB

[sc1999]

Googling the number seems to indicate a scam. If you are ever in any doubt about the validity of a call then hang up. All mobile companies have 3 digit numbers that you can call or look up a contact number on the internet and call the number from, if possible, another phone.

Also, if in any doubt never give credit card or bank details. If the call is genuine, and you have an account with 3, they won't need your account details as they already have them.

[Elliemac42]

Yet they had far too much information ALSO 3 network has network issues that are very public this was their hook 🪝. I realised quickly it was a scam yet they seemed very confident & I could hear they were talking to many ppl - you need to do more about protecting us your costumers as I nearly fell for the call as they started with were calling from 3 because of poor network connectivity/ if this was not true they wouldn’t have got a response for a second 

[sc1999]

I have two networks on my phone, 3 and O2, and I have had one spam call in the last 3 years and I am not kidding. My brother has had dozens. You have to wonder why and one of the reasons is that a friend of his had her address book hacked. It's not 3's fault that spammers have your, or my, personal details. If you have spent as long on here as I have you will have seen a lot of personal details being disclosed. One twit posted his name, address, phone number and stated he was out of the country. 

I agree that 3 could do a bit more. This community needs a clearly available section with updates on how to recognise a spam call or text, regional or national outages and general info that 3 customers need to see. The webpages are to vague and sometimes hard to find.