Scam calls from people claiming to be 3

[Hatshepsut]

Keep getting calls from this number: 03333381017 - by people with "offers" for my 3 plan. They are very persistent and I have good reasons to think they're scammers but just wanted to be certain they're not some overzealous subcontractors working for 3. 

[Raeevs]

Just had the same phone call from a scottish takeaway offering 35% - I said to them this is too good to be true and they stated it was because I was loyal (only been back with 3 since February). Just hang up!

[Elliemac42]

Same happened had a Indian man saying he was from 3 network & due to 3 network going down so much they were calling costumers to reduce bills / the real 3 network needs to be doing more about this as they do have network issues & that’s what got me to talk to them for a short time 

[sc1999]

If you are ever in doubt about who you are talking to, say: I am sorry but I am busy and hang up. You can always contact 3 and ask if they called you. And remember the old saying, if it sounds too good to be true then it probably is.

[NigelD]

Hi, I have had multiple calls by people claiming to be from 3 and offering me what sounds like offers which are too good to be trus, i.e. reducing my monthly bill from £65/month to £30/month with a free phone upgrade to the latest iPhone 15 Pro Max. They are very persistent and I have good reasons to think they're scammers but just wanted to be certain that they don't work for 3 and I'm missing out on a great deal.

The numbers I'm getting calls from are:- Edit phone numbers removed

NigelD

[JonathanB]

Hey @NigelD,

We don't use landline area codes (numbers beginning 01 or 02), at best you're dealing with a 3rd party dealer trying to get a commission, and at worse this may be a scam or fraud.

Here's a page on Fraud to watch out for, with some more handy info. It's always worth sending a free text message to 7726 with the message CALL followed by the suspicious number you've been called from. This helps alert our Customer Protection Team, so that they can take action to help protect against spammers and scammers.

Thanks,
Jonathan

[goldfield]

thank you.  i had call from 01********* advising that as i was a good customer and paid on time they could reduce my bill. They then asked what my last bill was.  I said that they should know that.   I asked them to email me for security, which they said they would but i should wait on the line until its received.  I then said i would check the email and call back. They then put the phone down. Scam or 3rd party as you say.    thanks for noting above re phone numbers.

[JonathanB]

Hi Hatshepsut,

Welcome to the Three Community.

It does look like that is one of our numbers. If you'd prefer not to receive marketing calls, you can opt out from My3. In the "your details" section you should find a series of tick boxes for opting out of us contacting you by different methods.

Hope this helps
JonathanB

[Asen1]

Hi there 

I have received a call earlier today from this 02********* number offering me 40% discount from my monthly plan, can you check this number for me thanks?

Regards Asen

[DanielCousins]

Hi I'm getting calls from 02********* claiming to be from three about a phone upgrade  I was wondering if you  could let me no if they are scamming or if it is actually 3 or contractor as they're asking for a payment to be put on hold in mu bank and it just doesn't sound right please get back to me if you  could thanks

[RameshRadharapu]

HI Jonathan,

I have received similar calls and they upgrade my contrac to phone withoput my knowledge, they intially mentioned the offer is for discount from 3 as I am with 3 since 2006, and they did changed my address and email and upgraded the contract to phone, I did informed about this scam to 3 2 days ago, but still 3 delivered the order to some address which is not mine. I stongly feel 3 customers data is compromised and some one inside 3 is involved in this as well.  The funniest thing is 3 dont have an option to inform this as an emergency and no option to speak to them directly. Shame on 3.. once my issue is resolved with 3 I will rething to stay with 3 or not.