Scammed by Fuzeforge on my 3 broadband bill

[KK_2024]

I have same 4g broadband contract with 3 and i have never used any third party apps but they have still sent me the bill £18.00 extra on my bill which is from Fuzeforge that i have never consent or authorised.

I have tried to contact 3 but not much help they passed me the number of 2 different companies and said you need to speak with them they will refund. but as Three pay is service from 3 why i need to chase up scammers as it should not have been happened at first place. I have tried to contact those companies but as usual no luck now i have send them email but i am not sure if they will respond.

Three should stop this scammers using trusted customers account to pay. Very poor service by Three.

[Gannie]

I am in the same shoes and mine is £50, I complained and complained, no help from Three and the fuzeforge service provider said they cannot justify a refund. If my service provider ‘Three’ has refused to protect my number from unsolicited services and the same ‘Three’ is not willing to help me get a refund then I need to sought for help elsewhere.

[Geluk]

Try;

https://psauthority.org.uk/for-consumers/service-checker