Switching from Pay monthly SIM contract to PAYG SIM

[panda]

I can't seem to find any information about switching from a monthly Three Advanced SIM 8GB Data Unlimited Minutes - 12 month plan to PAYG keeping the same phone number and using a physical SIM card (in an iPhone). How does one proceed and what is the timeframe as I believe there's one month notice on the pay monthly plans?

It it helps, I'd like to switch from a 'Three Advanced SIM 8GB Data Unlimited Minutes - 12 month' plan that is way past the initial year to a Three PAYG as I'll be spending time abroad so won't use much my UK SIM at all, but would like to keep my phone number.

Can it be done online or in the iOS app (I couldn't find how)? Should I go into a shop? Any other advice on how to do this? Thanks in advance.

[Ellieps]

Hi John,

I just had the most frustrating 30 min trying to talk to someone on the Chat. I've been told you don't offer the switch from pay monthly to Pay as you go. VERY FRUSTRATING, specially finding these conversations where you say it's possible. Now I need to either keep paying forever, or move to another company. I just wanted to stop paying monthly but keep my phone number but seems that now you don't offer that option, or so I've been told.

Really bad customer service. I've been a client for many years and now I feel very frustrated. 

[Flyer]

Hi!

I had exactly the same experience. After chatting for an hour over the phone I have been told I should go with another provider! Disgraceful !

[panda]

Thank you. Following this link the options that make most sense ends up on https://www.three.co.uk/support/upgrades

The first option Use the Three app doesn't work or I couldn't find how to do it using it, so I guess you mean I should contact the team (is that a specific team I should ask for?) via either of the two other options: Live chat or Visiting my local store.

[JonathanB · Accepted solution]

Hi @panda,

Sorry for the misunderstanding. We intended to direct you to use either the "chat now" button or the phone numbers listed in the "Call us" section. Did you manage to get the transfer to PAYG arranged?

Thanks,
Jonathan

[panda]

Thank you for the clarification. I haven't done it yet as I'm trying to get the 30 day notice to end at just the right time so aim to request the switch early July. I'll try the live chat as calling is difficult for me.