Three App not working

[GrayG]

Hi all im a returning customer to Three, just got new phone and sim yesterday and set it all up.

Ive discovered on the phone, whether app or browser i cant login to the three app or my account, i get a red exclamation mark in a triangle saying something went wrong we cant load part or all of the information right now, Please try again or contact helpdesk.   error uid : e8fbe1a4-6da2-46f9-8

So i went on my pc and tried from the firefox browse, i get exactly the same, i cant login at all, if i try to reregister it just tells me my number is associated with another account so no joy there either.

Its extremely annoying and not how i remember things to be on Three, is anyone else having the same problem or is it just me, i dont know what to try next.

[Stellaharrold21]

I cannot get on the app to see how much data I have

[JonathanB]

Hi @Stellaharrold21,

What happens when you try to log in?
Are you trying to access My3 and register for the first time, or is this an issue with logging into your existing account?
Can you let me know if the same issues happen when logging in on a browser? 
What type of phone are you using?

Thanks,
Jonathan

[Mubu77]

Same issues. Never been on the app.

[JonathanB]

Hi @Mubu77,

Sorry to hear this, are you trying to sign in to the same account details as you registered to the Three Community? We use a Single Sign On for the Community and My3, so you really should be able to able to access both with the same log in details.

Just to clarify have you tried signing in from both Three's website, and our Three App, and get the same message?

Thanks,
Jonathan

[Katseb]

I am getting the same problem can't login says something went wrong please try again later been like it for days and I hav a new phone it worked on my old one fine 

[PeteG]

Hello.

You mentioned getting a new phone, was this an upgrade, or a new connection? 

If it was an upgrade with the same phone number on it, the same log in information should work on the new phone. You can head over to the Three website and try to log in there to test the log in. If it's still not working, it's likely the details aren't a match. 

If you took a new connection with a new phone number, you might not be able to sign in because the new account might not be linked with the existing one. To resolve that, you'd need to pop through to the Support Team and ask them to merge your numbers into one account. 

Pete. 

[Barna007]

Hi am want to cheng My email address in my app

[Vorthyl]

Exactly the same boat as you. Ported my number over to 3 at the end of the month and get exactly the same error. It is the same number that I had when I left 3

[agahno]

I've been having the same issue for a week. I can't login from any point of access I have, different browsers, devices, apps, or IP addresses. I'm going round in circles with customer support and need to get into my account to change my payment details. It's extremely frustrating, especially for a mobile and broadband company to have such out-of-the-ordinary issues and shortages with its online services.