Three+ issues 10/11/2022

[JonathanB]

Hi everyone,

We have been made aware some customers are having difficulties connecting to Three+ and our technical teams are investigating this issue as a priority. 

I've moved any related posts to this conversation, and will update this post as soon as I have news. 

Thanks for your patience, we're working on getting this resolved as soon as possible.

JonathanB

**Update 14:35 10/11/2022**

Hi everyone,

Thanks for your patience, the technical issues have been resolved and our Three+ app is available for claiming codes. The pre-sale is open for 48 hours. Although there has been an extreme demand we would advise you to keep checking the Ticketmaster page whilst this is open.

I've been alerted to a small number of issues with codes being rejected, I'm checking the next steps for this issue too, and will provide another update.

Thanks,
JonathanB

**Update 16:15 10/11/2022**

Hi everyone,

Just to clarify as promised, for technical issues in the process of buying tickets, you would need to contact Ticketmaster, as detailed on the last section of the pre-sale page:

"Technical difficulties & contact details: If you have technical difficulties in completing the purchase of presale tickets, or for any questions about the presale tickets, contact Ticketmaster."

JonathanB

Update 10:00 11/11/2022

Hi everyone,

I can confirm the pre-sale for the Peter Kay Live events are now sold out. To keep up to date on future pre-sales, and promotions, check your Three+ App regularly.

Thanks,
JonathanB

[rachaelfaye]

I'm having the same problems. i have followed the link which is further up this page, i went to pre sale, joined the que and selected how many tickets i want and it comes back with try again 

[mfletch90]

im only being offered oct next year, assume prior dates sold out?

[sheffwed4]

i have a code but its saying there are no seats available at any venue including the £151 ones

[Abbie]

It keeps only offering me September so frustrating been trying hours. Is this going to get sorted?

[LisaJC]

How do I get a code please

[mfletch90]

so keep an eye on this and we should then be able to get in queue for tickets? Essentially need 3+ app and that will issue code once up and running?

[donna070509]

I can’t create a log in to join three plus it keeps throwing me off 

[Kurt1971]

Regarding presales what time usually are codes issued looking for Peter Kay 

[gabscavallo]

Hi, I have the code and I am following the link given for Ticketmaster, however it keeps telling me the code I’ve been given is incorrect. I’ve copied it from the Three+ app and it’s not working. What can I do to solve this? 

[JonathanB]

Hi @gabscavallo,

It's difficult to check due to the current issue, but on previous presales there's been an individual offer on Three+ for each venue, so I'd make sure you're trying to redeem the correct code for the correct venue on Ticketmaster.

JonathanB