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Issues

I cannot use any features on my account it’s telling me to contact account owner but I am the owner this is ridiculous and makes no sense 

Yusufgul by • Fledgling
  • 360 Views
  • 3 replies
  • 0 likes

Best solution Managing sons account

Hi alli pay for my sons account atm but i was wondering how to see his account thru the app or website. He has just informed me his data has run out while at work and if i try to log in on his account using his number it bounces straight to my accoun...

Double bought data roaming

I've accidently bought 2 data roaming packages due to the phone delay and my impatience. I need to speak to someone about cancelling 1 but not both. 

Manda11 by • Fledgling
  • 445 Views
  • 1 replies
  • 0 likes

Changing payment method for auto renew data pack

Hi I've bought a PAYG eSIM only with the auto renew data pack (£10 for 60GB) using a credit card. I've recently gotten a new credit card and wanted to change the payment to the new card. Following the FAQ in the app, I have cancelled the data pack. I...

Unknown Payments Boku

It shows on my account that I have been charged  £39.99 x3 resulting in £119.97 from PSN (Playstation) through a service called "Boku". Not once did I ever make a payment to them. The account is under my name but ran by my Mother and paid for it by h...

ACG by • Fledgling
  • 506 Views
  • 2 replies
  • 0 likes

Overpayment

Hello. I signed a device plan contract last year with three - £103. My contract ended, July 2025. Three continued to bill me for a further 3 MONTHS - because they never told me to cancel it. My question is why would it not automatically be cancelled?...

Tee1 by • Fledgling
  • 449 Views
  • 1 replies
  • 0 likes