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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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How to cancel a data add on

In June I used the app to add 2 lots of 10GB data. I only needed this for June while I was away from home. Then I found it impossible to cancel within the app. I telephoned and was promised that the extras would be cancelled. But they appeared again ...

Petra by Regular
  • 624 Views
  • 5 replies
  • 0 likes

Best solution Upgrade

If i upgrade early on both my data and device plans before my minimum term date ends what happens to my data plan? does it carry on onto my new device until it ends? or do i have to keep paying for both? i know i can pay the device off but i am unsur...

Paramount + SMS link

I recently opened a Complete SIMO plan which includes free Paramount +, however I never received the link to activate the account. I’ve just spent 20 minutes going through 3’s convoluted customer service telephone system, only to be told by an agent ...

SPEND CAP INCREASED £99,999

It seems to me to be utterly reckless of Three to automatically increase my spend cap to almost £100k. without any consultation. In the current financial climate. Allowing anyone to incur costs Upto £100k seems downright ridiculous.I have immediately...

Best solution Bill overdue

Hi just looking for a bit advice? I have been overdue on my phone bill last few months due to health reasons, I was in contact with 3 and I agreed to pay my outstanding bill last month, but unfortunately I have been the victim off fraud and my bank a...

Jamezy by Fledgling
  • 478 Views
  • 1 replies
  • 0 likes

Best solution Call from 0333 338 1040 Suspicious?

Hey - has anyone else received a call from number 0333 338 1040 on the back of raising a fault with the network?We have had a network issue for 13 days where we (7 of us in the same postcode) can't make calls, receive calls, or call voicemail. We hav...

MammaD by Fledgling
  • 1420 Views
  • 2 replies
  • 0 likes

roshani

I recently ported my no to three sim and want to login with my old no 

Roshani by Fledgling
  • 246 Views
  • 2 replies
  • 0 likes

Best solution LIVE CHAT not working

My contract is coming to an end. I want to confirm that my existing plan will carry on rolling monthly.I have rung 333  because LIVECHAT does not work when clicking, but I cannot understand the accent of the Three advisor despite hiim trying to be he...