Accounts and services - Get support for Three services

Paramount Subscription link

HiI set up an Unlimited Complete SIMO 12M last week which came with a year of Paramount +. The sim is for data only and is now in a tablet secreted in a vehicle. I have received all paperwork via email for the contract and Direct Debit but no Paramou...

Fraudster porting phone

I am beyond frustrated with the response from 3. Someone got a PAC code to port my phone last Wednesday. Even though we warned 3 what was happening, the transfer went through and the phone went dead on Friday. The fraudster has been using my number...

Best solution I cant turn my adult content of with my credit card and they wont get payment until they sort it ou

How you putting a content filter on a 40 year old mans internet and then i cant even turn it of with the app

Charged Additional amount

I took out a SIM + phone contract with Three in December 2021, which was a two-year agreement. I set up a direct debit for the payments, and the contract ended in November 2023. I decided to switch to a SIM-only plan and visited the Cannock store, wh...

Cannot Cancel Account

Hi, I’m currently paying for a contract under my account No: **********. However, I keep being charged £11.40 from a different account No: **********. The second account seems to be under my name and email address but I do not want it and wish to can...

Advice Needed: Dispute with Three and DPD Over Misdelivered Phone

Hi everyone,I’m seeking advice on how to handle an issue I’m currently facing with Three and DPD regarding a misdelivered phone. Here’s the situation:I ordered a phone on contract from Three, scheduled for delivery on 24th December 2024 via DPD. Sinc...

£10 missed payment

So my credit score has plummeted with Experian, Equifax & Transave due to incorrect information posted by three in the last couple lf days. I’ve been awarded a missed payment on my credit file, for the amount of £10.00, The account information shows ...

Pac code scam

I recieved a one time validation code as as a text message followed my a pac code, none of which I had requested. I contacted three through online chat and they were unable to cancel the pac code request as it had already been started to port to anot...

Best solution How long will name change take to process via email? I sent to proofs@3mail.com

Is the above email address correct? Or is it proofs @ three dot co dot UK?

Service number cap

Hi, I'm trying to call a service number (09...) But keep being told that this call is chargeable and I've reached my spend limit. Three agents checked it, upped my limits but it still not working. And everytime agent disconnects me when they can't of...

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