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Pay off Device in full

Trying to pay off my device in full and the process goes to my banking app for approval where I approve the payment and it says it succeeded but then three says that the payment could not be made, I tried paying a smaller lump to see if that was the ...

TTUK by • Fledgling
  • 174 Views
  • 1 replies
  • 0 likes

Surprise spun prize "Already used"

Went to use my code for a free coffee at Café Nero (expiry date 31/12/2024) and it failed, with assistant telling me the code had already been used. Well, it certainly hadn't been used. The assistant said this had happened quite often this week. I tr...

CliveB by • Fledgling
  • 168 Views
  • 1 replies
  • 0 likes

Refund

I am having real problems obtaining a refund for a device that I have returned and have spent hours on calls. I returned the device on 27 November and the associated SIM has cancelled but the device is still showing on my account. This is all because...

Ahop by • Fledgling
  • 170 Views
  • 1 replies
  • 0 likes

Disgusting Customer Service and Unexplained Bill Amounts

I would appreciate some advice please (if there is anywhere to go). I cannot emphasise how much stress and upset Three has caused me over the last few months, and today, it is clear that their "customer service" is run by those who are arrogant, rude...

MWTS by • Fledgling
  • 237 Views
  • 1 replies
  • 2 likes

THREE OVERCHARGING ME AGAN

REQUEST TO ESCALATE COMPLAINT:YOU HAVE OVERCHARGED ME THIS MONTH, DESPITE MY PREVIOUS COMPLAINT REGARDING ALL THE PREVIOUS COMPLAINTS.YOU TOLD ME ON THE 2ND DECEMBER THAT YOU WOULD BE CREDITING MY ACCOUNT WITH A GOODWILL GESTURE OF £10. YOU HAVE NOT ...

SSDD by • Fledgling
  • 270 Views
  • 2 replies
  • 0 likes

Scam call from 020 3927 7595

I had a call from someone claiming to be 3 telling me my contract was expiring next week when I know I renewed in August. He was very insistent, I said I couldn't understand his accent -he said he would call back. When the call ended I checked my con...

TrudiH by • Fledgling
  • 657 Views
  • 1 replies
  • 0 likes

What number shows when three UK calls

What number shows when three calls? I've recently been scammed by someone pretending to be three but when three need to contact me I'm now nervous to deal with them as when they call how do I actually know it's them the calls are coming through as th...

Refund

There was two payments taken from my account last night, I need a refund!!!

Hanad by • Fledgling
  • 153 Views
  • 1 replies
  • 0 likes

Delivery payment not going through due to fraud?

I’ve been trying to get an early upgrade for a few days now. Everything has gone fine until it comes to having to make a payment of £4.99 to get my new phone delivered. Every time I try to make the payment, it’s declined due to fraud protocol or some...

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