Three+ issues 10/11/2022

[JonathanB]

Hi everyone,

We have been made aware some customers are having difficulties connecting to Three+ and our technical teams are investigating this issue as a priority. 

I've moved any related posts to this conversation, and will update this post as soon as I have news. 

Thanks for your patience, we're working on getting this resolved as soon as possible.

JonathanB

**Update 14:35 10/11/2022**

Hi everyone,

Thanks for your patience, the technical issues have been resolved and our Three+ app is available for claiming codes. The pre-sale is open for 48 hours. Although there has been an extreme demand we would advise you to keep checking the Ticketmaster page whilst this is open.

I've been alerted to a small number of issues with codes being rejected, I'm checking the next steps for this issue too, and will provide another update.

Thanks,
JonathanB

**Update 16:15 10/11/2022**

Hi everyone,

Just to clarify as promised, for technical issues in the process of buying tickets, you would need to contact Ticketmaster, as detailed on the last section of the pre-sale page:

"Technical difficulties & contact details: If you have technical difficulties in completing the purchase of presale tickets, or for any questions about the presale tickets, contact Ticketmaster."

JonathanB

Update 10:00 11/11/2022

Hi everyone,

I can confirm the pre-sale for the Peter Kay Live events are now sold out. To keep up to date on future pre-sales, and promotions, check your Three+ App regularly.

Thanks,
JonathanB

[gabscavallo]

My friend has gotten through with her code but it’s saying all tickets for every presale venue aren’t available. 

[linda78]

It was the same with my code. It accepted it, clicked then location then 2 seats (over £170) then tickrt master said they werent allowing the resale of seats (basically  not letting threes re sales)  

[GMonaghan]

Hi I go on the app and there’s no listing for Peter Kay. How do I get a code?

[Kurt1971]

Regarding presales what time usually are codes issued looking for Peter Kay 

[donna070509]

I can’t create a log in to join three plus it keeps throwing me off 

[mfletch90]

so keep an eye on this and we should then be able to get in queue for tickets? Essentially need 3+ app and that will issue code once up and running?

[LisaJC]

How do I get a code please

[Abbie]

It keeps only offering me September so frustrating been trying hours. Is this going to get sorted?

[sheffwed4]

i have a code but its saying there are no seats available at any venue including the £151 ones

[mfletch90]

im only being offered oct next year, assume prior dates sold out?