Three network cant sign in just a blank page

[Jfisher46]

Cannot get into my account vier my3 app or website to top up, both won’t let you login to access your account balance just goes blank when trying to do so. Is there a problem with the three network at the moment?

[KateS]

Hey everyone,

We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?

In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.

Thanks in advance,

Kate

[Melli2]

Still can’t log into my account, nearly two weeks now. Please sort it out.

using SE2020

[ChrisB]

I’ve just discovered the same problem logging in on the app ( after todays update) and the website. I had a 30 minute chat with a lovely lady on the help desk who talked me through all my iPhone 7+ setting checks, and all seemed in order. She then told me that they had received a great number of similar reports, but could not give me an estimate of when it might be sorted.

[Melli2]

• Hi thanks for your reply. I spoke to three yesterday and was told to contact Apple, after a bit more research I installed the latest iOS to 17.7 It has resolved the problem.
• good luck to you and everyone facing the same issue.

[Chris13]

Still can’t view account - just get blank page - using iPhone 12 mini 

[MichaelP]

Hi @Chris13,

Thanks for sharing this with us.

Is this occurring on the Three app? Have you also checked on some browsers? If so, which ones?

Thanks again,
Michael

[Chris13]

On the 3app - only use my phone not any pc or laptop 

[PeteG]

The team are working on a solution to the issue you mentioned on the app. Hopefully it'll be in place soon for you, Chris. 

Pete. 

[KateS]

Hello all,

I'm sorry for the disruption this is causing and can reassure you all, our teams are working hard to resolve this.

If anyone needs assistance in paying a bill, adding a Go Roam pass etc, please pop through for a chat with our Customer Service team in the meantime. 

Thanks,

Kate