Accounts and services - Get support for Three services

Contracts

My ex has three contracts in my name and each month the bill changes how can I stop her from using them but still pay the balance

I have been with 3 for over 7years. July 16th I upgraded my contract, but today I just realised I am still being charged as per the previous contract. when i logged into my 3 a/c to inquire this I found there are better plans available and I was not ...

SIM card replacement

I have lost my Sim card abroad and asked for replacement 3 times and did not get it, every time I do online chat they say that the send it to me but i don't receive it.Last time when i had chat with coustomer service they said that they will send me ...

Email address for complaints

Hi is there an email address for billing complaints. I was moved to a new contract so lost my free roaming I have been told that the billing department were working on the problem to reverse this mistake but it's nearly three weeks now and numerous c...

Help

I paid almost £900 without using the service. Can someone help me get a refund?

Data roaming not working in the USA

Hi there. I'm in the US and I can't use the Internet data. I have data roaming set up on my phone and I have international roaming on my account. Can anyone suggest why? Thanks.

Roaming in Ireland

Morning all....I bought the phone for my son and he must have reached the £45 maximum roaming charge when he was interrailing across Europe (data stopped working). We live in Northern Ireland and he is now holidaying in Donegal (Republic Of Ireland)...

Payment and data query

Hello i buy a contract of sim for 100gb data and unlimited texts and messages at 14 pounds but now 24 has been deducted from my account and my data is shown as unlimited i just want 100gb data at 14 pounds can you please help me to do that thanks

E-Mail for a contract I have no knowledge of

I received the below e-mail last night and its not for a number I have ever owned. One disturbing fact is how long the contract has been opened for which is since at least 2011 but this is the first time I have ever heard of it. Below is a good chu...

ROUTE->DEFAULT when trying to use Live Chat

Hi There, I am trying to use Live Chat to talk to someone at 3 this morning and after entering mobile number it just says "ROUTE->DEFAULT" and then nothing else happens. Is the chat service currently off-line?Thanks D

Account and services

Conversations