Trying To Register Multiple Phones

[Richtrash]

I have been trying to register a number of phones but it appears that the only way to do this is by assigning a different email address for each mobile number.  I can register the first number OK but as soon as I try to register the second one it's rejected because the details are already registered, why are Three using the email address to differentiate between accounts, is the mobile number not a good enough differentiator.

I spent over 2 hours with various customer and tech support personnel only to reach the conclusion that it can't be done.

So if I had 20 phone numbers I would need 20 separate email addresses to be able to register them for the My3 App.

I'm told this is for security, my account for the second phone number is very secure because I haven't got an account and I certainly won't be creating an additional email to fulfil Threes stupid requirements.

Am I the only person with more than one Three Mobile numbers, looking at moving to another provider that doesn't need multiple email addresses to register.

[xdmx]

Currently on chat with a shift manager in customer relations. They cannot commit to if and when the system may allow accessing multiple accounts thorough one email address and want to charge me £2 to receive a paper bill which in reality I do not want. I now have to use chat to ask for a PDF bill every month. There is only so long I will continue this charade if a proper fix is not forthcoming.

This is completely ridiculous. This system needed the ability to cope with your multiple customers who have multiple accounts, without the totally unreasonable expectation that those customers would either happen to have, or be willing to set up, several additional email addresses to overcome the shortcomings of your system. I though I has a solution in using gmail alias (where you can add +*** immediately before the @gmail.com where *** is anything you like and it will still get delivered) but Three's system does not like a + in the email address.

This may well be the end of my 18+ year relationship with Three.

[mstv]

I have the same issue - four accounts with three, can only access one of them now. I don't want to create multiple email addresses for this! Same experience - contact us to register - but no, that's not possible - just get told over the phone (eventually, agent didn't understand the problem for ages) that you need multiple accounts. So seriously dissatisfied with this time-wasting and inconvenience.

[Zycon]

Yes, I'm facing the same situation and I don't want to register yet another email address, is this grounds to terminate your contract early? How is this an improvement to help the customer?

Either way as each of my 5 lines finish there contract I will be moving from THREE MOBILE and nothing they can say will change my mind, worst customer service ever and I'm way past having enough of them.

[FlashTay]

Having the same issue got my sim only account and wifi account with the same email phoned them twice in 2 days saying i can't register my wifi account all i got told was to wait 24 hours then try so i waited next day well over 24 hours and still can't phoned them again today and said exactly same thing wait 24 hours if it doesn't work contact us again it seems like the advisors don't even know what there doing them selfs definitely will be switching providers when my contract is up no ifs or buts bye THREE!!

[BillyT]

Same here 

broadband account and mobile account both on the same email address for years

platform upgrade and they say it’s not possible to have more than one account on the sane email address

Live chat disconnected on me 7 times in the two weeks

nowhere left to turn other than 40 days notice on both accounts in a years time

[Miradoruk]

Same here, absolute joke!

[Zycon]

I'm in the same situation, THREE have the worst customer service and awareness, I'm moving and nothing they will say, no special offer will change my mind I've just had enough of them.

Lot's of people must have their own account and there childrens account on the same email address, this policy is ridiculous.

[mr_phone]

Same problem here.  Like @stoney above, I phoned the chap in India as directed by the website.  He seemed bemused and eventually told me it couldn't be done.

I'M GOING TO HAVE TO FIND A NEW PHONE PROVIDER IF THIS ISN'T SORTED.  Which appears is going to be a challenge in itself, as even generating a PAC code is too difficult for 3.

[gokoye]

I’m have exactly the same issue! 
Don’t see why I need several emails to see my account they should have thought of this when they were upgrading there system 

Have raised as a complaint not sure what will happen 

very frustrating 

[stoney]

I have the same issues and as their website states, 

"Got more than one number?

If you’ve got multiple numbers associated with your account, contact us to re-register for My3."

I did this and the advisor from 3 said it wasn't possible, after explaining that I am only following advice from the 3 help page I was then told that it is a technical glitch and I should contact them again in a few days. It's a good job I don't need access to my other accounts to check my bills, change my spending cap, amend my direct debit details or check my contract end date... oh wait...

If it's so much effort just to do a simple thing then maybe it's time to find a company that makes it easier.