Unable to register for the Three+ Rewards App

[Nitesh1]

I am unable to register for the Three+ Rewards App. Could this issue be with linked to my Three mobile number?

I was with Three a few years back and took the number to another network. Im now back with Three (with the same number).

When I try to register/login the app states the following: ' sorry something went wrong. Unfortunately you're not able to register for Three+. Please see our Three+FAQ page for details'

Please can you help?

[RBK700]

I'm having the same issue. I was a three customer a few years ago and came back 3 from vodafone.

I got this number with three, and I moved to ee, and vodafone then I came back three for the whole period of my contract, I couldn't access three+ and complained customer services many times and there was no solution for it and I got a contract with the vodafone again, so I switched back with them now, I came back 3 again and nothing changed still same issue.

I remember i had 3+ registered previously with the same number and now I'm unable to sign up online or with the app. Customer service advicers and the store assistants have no idea what is the issue.

I wanted to sign up with id mobile very good value for money with roaming in eu, but I choose three because of perks comes with the account.

I'm thinking of cancelling the contract within 14 days cooling off period,without wasting any time,there is no solution to this.

[PeteG]

Hello there.

The issue you've described here is slightly different, and has a known fix. The Three+ account will be linked to the number you had on the old account. When you can back with the same number, you can register it because that same number will be linked to the old account. 

You need to speak to the Support Team in order to get them to merge the old and new account. This will allow the Three+ service to work again. 

Pete. 

[MZone]

@JonathanB are you able to help @Fly_47?

[Fly_47]

Has anyone been able to rectify this issue? I went into a Three store and they said they knew of this issue and that I needed to speak to customer support via the Three app. Did that and a few people tried to help but still couldn’t get it to work so I was told I couldn’t go any further. I raised a complaint and have just been told there is nothing they can do and if I want to cancel my contract due to it I need to contact the ombudsman! Pretty shocking customer service. I’ve tried on WiFi, off WiFi, deleted all data, tried my partners phone and my iPad. No success. Any ideas?

[PeteG]

Hello.

That sounds frustrating. 

Have you had a Three account in the past with the same phone number on it? 

Pete.

[Fly_47]

Hiya,

it is!! I know it isn’t the end of the world but I was sold a contract with these perks and it’s a bit of a bummer that there is no way of me accessing them whatsoever. Apparently via the three plus app is the only way. Nope. Never been with Three. It is an O2 number which I transferred to EE and now to Three. Can’t say I made the best choice! 

[PeteG]

It's unclear why it wouldn't be working for you. It sounds like the team might need to get the Three+ account reset. I'd recommend reaching out to the support team and asking for Three+ to be looked into and perhaps reset. Hopefully this will get you access to it

Pete.

[Fly_47]

Hi Pete. Thanks for the suggestion. I asked but because I can’t even get to the point of making an account there is nothing for them to reset… apparently! 

[KateS]

Hey there,

We're sorry to hear our teams have been unable to help so far.

Can we check, have you tried registering for Three+ on the website instead of the app?

Do you get an error message when registering, at all? Feel free to provide a screenshot with any personal information removed.

Thanks,
Kate