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on 10-06-2023 06:27 PM
I am new to Three, I joined via a 3rd party (Samsung Mobile Shop).
My number was ported over from EE yesterday.
I have installed the Three app, when I click "go to account" it asks me to register, so I put in my phone number, email address, choose a password, and confirm password, then I click the "register" button to complete, but nothing happens, so I cannot complete registration.
I have tried multiple devices, and browsers, with no success, the "register" button just won't work.
I have done online chat but they were no help.
Can anyone let me know if this is a known problem, and when it is likely to be fixed?
Many thanks.
on 10-08-2023 11:33 AM
on 10-09-2023 12:57 PM
Hi @Doug,
Does the same thing happen on both the Three App and when you try this on three.co.uk from a browser?
Thanks,
Jonathan
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on 10-10-2023 10:08 AM
Yes, I have tried registration on the link via the three app on 2 different mobile phones, with various browsers, and on my windows laptop, the final "register" button does nothing when I click it on all of them. This is very frustrating.
on 10-11-2023 11:15 AM
Thanks for confirming this @Doug, I've sent a PM to direct you to a support team that can look into this further.
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