Unable to view allowances

[wgm999]

Unable to check allowances in the my3 app for my second phone.

I have 2 payg phone numbers, a physical sim in one phone and a new eSIM in another phone, registered against one email address.

In the my3 app the allowances for one number can be seen, the second phone number can not be selected to view that number’s allowances.

As the second number can not be selected I will be unable TOPUP or add add-ons! 

In three weeks the second number (eSIM) will become useless!

Is there any solution to this problem?

[wgm999]

I'm on the last day of my current data pack, and still can not see the allowances for my esim

i'll probably get another esim and register it against a different email address.

Hopefully I’ll then I can get an account from which I can monitor allowances.

It is amazing how poor the Three app is!

[wgm999 · Accepted solution]

Happy days the app has been updated and I can now monitor the allowances for both my sim and esim😊

[KateS]

Hey @wgm999,

I'm really glad to hear this has now been updated and you have access to both accounts.

Thanks again for your patience during this time and for letting me know,
Kate

[BRIDGET]

I have updated the app but it still says there is an error

[wgm999]

I used your link to talk to a member of the team.

The member broke away to check something and the session froze.

Later I rechecked the chat a few hours later, and I found I was asked a question 5 minutes after he broke away. I had stayed online for 30 but never received that question. During that 30 mins I had tried to make updates which never appeared on the chat.

I am now told the service is closed until tomorrow.

I will try again tomorrow hopefully this time the chat will not freeze!