Unknown charges

[Saraswat_harsh]

Last month I got charged 40 £ stating that I have bought coins on tiktok using my three pay ( I don't have tiktok account) this month just received text that I purchased coins form some app worth 40£. I complaint to three last month which was of no use. I am not getting any authorisation codes to add phone number to these apps neither I am getting any passcode or otp for the transactions.

What to do?

[Paddiewack]

If you had nothing to do with these transactions and Three are not giving you a satisfactory response then you can raise a complaint via the Three homepage. I’m unsure of the protocols relating to Tic Tok but again if you didn’t instigate either of these transactions then it’s quite clearly fraud and needs reporting to them as such.