Unknown charges

[Saraswat_harsh]

Last month I got charged 40 £ stating that I have bought coins on tiktok using my three pay ( I don't have tiktok account) this month just received text that I purchased coins form some app worth 40£. I complaint to three last month which was of no use. I am not getting any authorisation codes to add phone number to these apps neither I am getting any passcode or otp for the transactions.

What to do?

[Simonwaibw]

you genuinely don’t have an account, then it should be very easy for TikTok and Three to verify that.

They can check:

• The IP address used to create and access the account

• The device ID linked to the purchases

• Whether your phone number was verified with an OTP

• The payment authentication trail

If your number was used without receiving any authorisation codes, that points to unauthorised billing or third-party carrier misuse, not a legitimate purchase.

Instead of just saying “I don’t have TikTok,” request a formal fraud investigation and ask for written confirmation of the IP address, device details, and authentication logs tied to the transactions.

If it’s not yours, the digital trail will prove it.

There's no getting away with it as ip address etc so if you haven't as you said you need to ask for the ip address 

[Paddiewack]

If you had nothing to do with these transactions and Three are not giving you a satisfactory response then you can raise a complaint via the Three homepage. I’m unsure of the protocols relating to Tic Tok but again if you didn’t instigate either of these transactions then it’s quite clearly fraud and needs reporting to them as such. 

[Saraswat_harsh]

I tried complaining once they are saying wait for 21 days. They had offered me 50% of the amount but I am asking for 100% because why should I pay for issues with three system. Communications Ombudsman is saying I need to wait 90 days before filing complaint with them.

[Simonwaibw]

They will check three what phone it was from when it was the op and the op address and TikTok has timestamps also 

[Maxine]

Hey @Saraswat_harsh 

We can totally understand having unexpected charges on your bill is worrying. We're glad to hear you've gotten in touch with our team to look into this for you. If you've opened a complaint with us, and we've been unable to come to a reasonable resolution with you, we'd close the complaint without resolution and give you information on how you can take this up with the Ombudsman. 

You can check that all here; https://bit.ly/38A8gAx 

Maxine