Unlock code

Dazzar · ‎11-08-2022

I have confirmation that I own my 5g hub and it is not owned by three so why do I need a pin to get into it, does anyone know how to unlock the router from three especially when they do not own it

JonathanB · ‎11-11-2022

Hi @Dazzar,

I don't think we're referring to the same documentation here. The terms I've directed you to say:

"Where we have provided any 5G Equipment this Equipment is not owned by you and is loaned to you for the duration of you taking our Services. The 5G Equipment is supplied to you at no cost and remains the property of Three at all times."

I don't recall that we have ever offered a 5G home broadband plan on an 18 month term so perhaps there's some confusion on the differences between this and an older plan's terms?

With the devices being sold online I assume you mean through 2nd hand marketplaces? Thanks for alerting us to this, I'll certainly feed this back.

JonathanB

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Moscool · Tuesday

Hello again.

Perhaps it's because you were phasing out Huawei in favour of ZTE. Kindly DM me (I have no received anything so far)

JonathanB · yesterday

Hi @Moscool,

I've just sent you a PM with the info now, just in case you didn't get one from Pete.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

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