Voicemail and forwarded calls

[ashleyallerton]

I forward calls from my home (landline) number to my Three number, but Three then doesn't allow a voicemail to be left. It works fine if I ring the Three number direct.

Is this a bug or undocumented feature?

[rob01792]

@ashleyallerton @Garethm007 can i ask who ur landline is with. as 3 think it might be down to the landline provider  im with talktalk  

[ashleyallerton]

I was redirecting from BT Digitial Voice.

[rob01792]

Thanks that clears that up as 3 r trying to say its down to my landline but if i divert to a virgin sim which is 02 network or to Vodafone it works as it should and im only 6 moths in to a 24 month contract 

[ashleyallerton]

That was my experience too - for various reasons I chose to divert to an O2 number rather than try to pursue this with Three. Like you I was early in a contract but I may be looking elsewhere when the contract ends!

[rob01792]

@JonathanB im getting the same issue joined 3 in november it was all working fine as i tested it then. i noticed the issue within the past few days as people who called me mentioned they couldnt leave a msg i need this resolved 

[ashleyallerton]

No, it was suggested I contact some other team, but I decided to direct my calls to another number I have on another network, where it works fine.

[Garethm007]

Did you ever get this resolved? I am having the same issue today

[JonathanB]

Hi ashley,

Welcome to the Three Community.

We're not aware of any current faults with our voicemail service like this. When you say that Three isn't allowing the voicemail to be left, can you let us know what you mean? Does a message play, or does the call just ring out continuously, or does it abruptly end?

Let us know, and we'll do our best to help.
JonathanB

[ashleyallerton]

It rings for quite a long time - I didn't time it but about 30 seconds, then there is a recording "a message cannot be left".