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on 08-23-2022 10:23 AM
I forward calls from my home (landline) number to my Three number, but Three then doesn't allow a voicemail to be left. It works fine if I ring the Three number direct.
Is this a bug or undocumented feature?
on 08-23-2022 05:09 PM
Hi ashley,
Welcome to the Three Community.
We're not aware of any current faults with our voicemail service like this. When you say that Three isn't allowing the voicemail to be left, can you let us know what you mean? Does a message play, or does the call just ring out continuously, or does it abruptly end?
Let us know, and we'll do our best to help.
JonathanB
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on 08-23-2022 06:43 PM
It rings for quite a long time - I didn't time it but about 30 seconds, then there is a recording "a message cannot be left".
on 08-23-2022 08:06 PM
I have just tried again and same result. The exact message is "I'm afraid you can't leave a message" (female voice) followed by "goodbye" (male voice).
on 08-24-2022 10:03 AM
Thanks for confirming this Ashley,
I'll make some enquiries to see if this is a fault, or by design, and if so why this would be.
JonathanB
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on 08-24-2022 03:44 PM
Hi Ashley,
Thanks for your patience, it does seem like this could be some sort of fault on your line. We should try deactivating then reactivating your voicemail, and if the issue persists we can raise it to a technical team for further investigation.
I'll send you a PM, so that you can get further help with this.
JonathanB
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on 03-24-2023 10:28 AM
Hi, I am having the exact same issue as above, how can this be resolved?
my voicemail has already been deactivated and reactivated this morning with no success
on 03-24-2023 10:23 AM
Did you ever get this resolved? I am having the same issue today
on 03-24-2023 05:31 PM
No, it was suggested I contact some other team, but I decided to direct my calls to another number I have on another network, where it works fine.
on 04-05-2023 02:27 PM
@JonathanB im getting the same issue joined 3 in november it was all working fine as i tested it then. i noticed the issue within the past few days as people who called me mentioned they couldnt leave a msg i need this resolved