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on 08-23-2022 10:23 AM
I forward calls from my home (landline) number to my Three number, but Three then doesn't allow a voicemail to be left. It works fine if I ring the Three number direct.
Is this a bug or undocumented feature?
on 05-22-2023 03:47 PM
@ashleyallerton @Garethm007 can i ask who ur landline is with. as 3 think it might be down to the landline provider im with talktalk
on 05-23-2023 02:34 PM
I was redirecting from BT Digitial Voice.
on 05-23-2023 02:50 PM
Thanks that clears that up as 3 r trying to say its down to my landline but if i divert to a virgin sim which is 02 network or to Vodafone it works as it should and im only 6 moths in to a 24 month contract
on 05-23-2023 03:07 PM
That was my experience too - for various reasons I chose to divert to an O2 number rather than try to pursue this with Three. Like you I was early in a contract but I may be looking elsewhere when the contract ends!
on 04-05-2023 02:27 PM
@JonathanB im getting the same issue joined 3 in november it was all working fine as i tested it then. i noticed the issue within the past few days as people who called me mentioned they couldnt leave a msg i need this resolved
on 03-24-2023 05:31 PM
No, it was suggested I contact some other team, but I decided to direct my calls to another number I have on another network, where it works fine.
on 03-24-2023 10:23 AM
Did you ever get this resolved? I am having the same issue today
on 08-23-2022 05:09 PM
Hi ashley,
Welcome to the Three Community.
We're not aware of any current faults with our voicemail service like this. When you say that Three isn't allowing the voicemail to be left, can you let us know what you mean? Does a message play, or does the call just ring out continuously, or does it abruptly end?
Let us know, and we'll do our best to help.
JonathanB
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 08-23-2022 06:43 PM
It rings for quite a long time - I didn't time it but about 30 seconds, then there is a recording "a message cannot be left".