Whats happened to Three's Service?

[UKGOONER]

Is it just me but....

Three's service is awful now. They force you to go through awful chat, and if you phone it takes forever.  It seems entirely staffed in India and its essentially computer says no. They dont understand my complaint and just fob  me off. 

I can see Three is cheap for a reason

[Anonymous]

Three’s customer service has always been based in India! There’s truth in what you say unfortunately in that it’s a trade off. Cheaper (not cheap) prices for inferior customer service. It’s a lottery as to who answers the phone or responds on chat that governs the level of support you’re going to get and that can’t be right in anyone’s book so no it’s certainly not just you.