Whats happened to Three's Service?

[UKGOONER]

Is it just me but....

Three's service is awful now. They force you to go through awful chat, and if you phone it takes forever.  It seems entirely staffed in India and its essentially computer says no. They dont understand my complaint and just fob  me off. 

I can see Three is cheap for a reason

[EE]

I had the same problem this week, I was mis-sold a phone last October and only recently found out I was paying for two sim cards. I put a complaint in in October this year when I fund out and since then things have got from bad to worse until they wanted me to pay £300 + to cancel my contract which I hadn't asked for. I am now trying to cancel Paramount+ which I haven't asked for on my wifes phone which is also in my name but can't get into the account.

[Anonymous]

Three’s customer service has always been based in India! There’s truth in what you say unfortunately in that it’s a trade off. Cheaper (not cheap) prices for inferior customer service. It’s a lottery as to who answers the phone or responds on chat that governs the level of support you’re going to get and that can’t be right in anyone’s book so no it’s certainly not just you.