Why don't I have a December bill?

[Cassiejules]

I got a message on 22nd Dec saying I was at 85% of my data and another message today (29 Dec) saying I've used 100% of my data.

My billing dates are around 26 of each month so my data surely should have reset? I can't have used 100% data in 2 days? I've checked and my last bill is showing as october-November. I don't have a bill for November-December and it says my next bill is 26th Jan 25.

However my data allowance doesn't seem to have reset and is showing 100% used. Could this just be because it's a weekend and been Christmas? I don't want to be charged for data for the next month. 

[JonathanB]

Hi @Cassiejules,

Sorry to hear about this situation with your allowances. Just to reassure you, you can't actually go over your data allowance and incur charges inadvertently on an airtime plan whilst in the UK. We have caps in place, so you can only incur extra data charges if you choose to buy an add on, or are roaming abroad.

In terms of the bill being produced, there's a bill run process that can take a couple of days, and this may be further delayed on weekends, and bank and public holidays, so that's most likely why the bill has been delayed in showing up.

This shouldn't have stopped your normal data allowance from becoming available again on midnight of your bill date though. Just to check, when you pop onto My3 on a browser or the Three App, is it definitely showing 100% on the allowance there, and does it state 25th December or 25th January as the expiry?

Thanks,
Jonathan