You are not authorized to change the services.

[Rabkerr]

I can login to the My3 App but can't top up my PAYG. I can see existing allowances but get message 

"You are not authorized to change the services. Only the account owner is allowed to perform changes.'

Anyone had this issue and got it fixed.

Online chat say they have updated my email address twice but that hasn't sorted it.

[Samantha]

I’m having same problem, the online chat is useless

[KateS]

Hey Samantha,

We're sorry to hear you're having issues topping up your PAYG account.

Can we check, do you get this error message when you log in online or just the My3 app?

When you spoke with our teams online, did they update your email address?

We're keen to help.

Thanks,

Kate