Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

My App - quick switch between accounts

I have a number of accounts - I know wishing the My 3 App - that I can logout - then Login using the drop down - however, would like the option to switch between accounts from within the App - is this something might be added?

Roaming Vietnam

Hi all I m in Vietnam and I m using my data as normally do when I go abroad. But despite what the web site side about go roam, £5 a day, I have an extra charge of £600 how this is possible. I didn’t call anyone o text anyone. Can someone help? Thanks

Serena by Fledgling
  • 1855 Views
  • 1 replies
  • 0 likes

Best solution Payment taken twice...

Hi, on holiday, so I paid my bill as soon as I got it. It changed to paid. Two weeks later Three also took my direct debit (of course they did) so instead of getting a direct debit settled early I paid twice.I started a chat and the guy said he could...

stratoc by Regular
  • 12544 Views
  • 7 replies
  • 0 likes

allowance

I visited a new country just yesterday and all my deta allowance  and calling credits that I have I'm not able to use 

Christos by Fledgling
  • 1202 Views
  • 1 replies
  • 0 likes

Best to worst customer service

What has happened to Three lately. Customer care is non existent and loyalty no longer important. What a shame.  Was just reading your latest reviews and the bad ones are starting to catch up with the good ones.  I was one to write excellent reviews ...

Shereen by Fledgling
  • 5022 Views
  • 4 replies
  • 3 likes

Feedback

Good afternoon, I would love to leave a review for one of your advisors, her name is Shalon Bardeskar, I hope I spell it correctly, she was a lovely and extremely helpful person to talk to, she was the only one that really helped me since I started t...

Andreea by Fledgling
  • 1317 Views
  • 2 replies
  • 2 likes

Registration

Is it just me, or is the process of registering, logging in and posting a message unnecessarily difficult?

Judoka by Fledgling
  • 3021 Views
  • 5 replies
  • 1 likes

Problem Cancelling Add-ons

I have tried to cancel my add-on via the app and even through online live chat however it is still showing up on my account. Live chat I was told it has been cancelled but on my account it states the add-on is on going. I am a little frustrated now s...

Ali by Fledgling
  • 4282 Views
  • 3 replies
  • 0 likes