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Conversations

Transfer of Ownership and new phone doesn't work

I recently upgraded 3 mobiles that I currently pay for (for myself and my 2 children). The cost is not insignificant and I have been a customer of 3 for over 20 years. My daughter has recently graduated and we want to transfer ownership and responsib...

Return

I am now on week 5 of trying to return my 5g hub..been on the phone 7 hrs please in total.inbetween this I’ve lost my mum so the added stress this appalling scenario has caused has mentaly nearly finish me off.” Mr Clark a bag  will be with you withi...

DCc by Regular
  • 2499 Views
  • 3 replies
  • 0 likes

Old customer - finally on eSIM

Hi all, just to update you that I’ve managed to request an eSIM today and I am finally running on eSIM (instead of plastic SIM). I was an old customer and had to wait until my number has been transferred to the new system which happened today. Straig...

Peter_L by Active
  • 6971 Views
  • 9 replies
  • 3 likes

New customer

I have recently just started a contract with Three and I used a PAC code but could I cancel using this code and just have my number instead?

I can’t cancel my contract

HiyaI have called 3 about cancelling my contract and they asked me some security questions and I answered them but they asked me for my post code and I gave them the post code I currently am. But, they said it was wrong. I was very confused because t...

Jen_73 by Fledgling
  • 2347 Views
  • 2 replies
  • 0 likes

Cannot re register

I’m due to upgrade today but I cannot re register my three since it’s been updated. I choose a password and enter in the email I use for my contract and it just asks me to check my details. Can anyone help? I’ve tried it on the browser and the app an...

Cancellation

Hi there,I'm in my last month with three, and I can't wait to finish with this company.I request for the PAC code and in my app is telling me that I will need to pay my last month payment (around £16.72 - my monthly contract) + cancellation fees: £8....

va7entin by Fledgling
  • 1610 Views
  • 1 replies
  • 0 likes

Go Roam

Go Roam not activated in Canada and billed for £42 in ONE minute. What’s going on? 

GAR4898 by Fledgling
  • 2468 Views
  • 3 replies
  • 0 likes

Missing phone deliverd by dpd

hey guys,I ordered a iphone 14 pro from three on the 11/07/23 i recieved an email from dpd stating would arrive 12/07/23 between the times 12.30-14.35 ( i also took time of work to wait for this delivery) that never turned up they stated they had bee...