I've had Three since September 2023. EVERY month there's some new problem when I try to renew my data pack. The first time, they straight up just stole my money. I paid for the credit, and the credit showed as 0. I waited and waited...nothing. Had to get my bank to do a chargeback.
Last month, I could not renew the data pack from the app (don't get me started on the app) so I chatted customer service. The person was helpful and authorized the purchase of the data pack. This was on 16 January. Today, I get a text that I have two days left of my data pack. I HAVE TWO WEEKS LEFT. Now I'm waiting in a never ending queue (I've been 7 in queue for 30 minutes). How does this happen? How do I purchase a data pack and they're able to tell me to buy a new one after two weeks??? I hate it here
