Today I received my new Apple watch series 9 and paired it with my phone. When I tried to transfer over my smartwatch paring plan I was asked for my log in details in the app. I put them in and received a page which said "There's a problem - one of the fields is missing"
I called customer services and they told me that my plan was still paired with my old watch and suggested I unpair from my new watch, re-pair to my old one, remove the data plan again and then re-pair with my new watch.
This i did and I have received the same error.
I called back again and was told that I needed to end my smartwatch pairing plan in my account and then go onto the website to get a new smartwatch pairing plan. She asked her boss for permission to cancel the plan with immediate effect. The plan was cancelled.
I then spent over an hour going through the website looking for a link to buy the smartwatch pairing plan.
I can find everything telling me how wonderful it is, how to pair the watch etc etc but nowhere to buy the plan.
I did find a paragraph that said I could get one by calling customer services or going into a shop.
I called customer services and spoke to a few other people and not one of them could sort this problem out or let me know how to get a smartwatch pairing plan. Most of them didn't even know what it is.
I have just looked at my phone and it is 172 minutes to customer services about this and still no solution.
I have just looked at my account and I joined 3 on 25th January 2023 and my smartwatch pairing plan started on the 26th.
Can somebody on here please provide me a link to actually get a new pairing plan?
I saw something on the website about a Three My Way plan to get a smartwatch pairing plan but I definitely don't want to sign up to another extended contract with 3.
I was told by customer services that I needed to cancel my original pairing plan, so if she has told me incorrectly then I shouldn't be forced to take out another contract.
I just want my month to month watch plan back.
Any help greatly appreciated.
Tony
