Proof of usage and barring
Dear three complaint team, I lost my mobile phone on 9th of May, 2023. I called and reported to three customer service team on 12th of May, 2023. Its been more than 17 days. I called them thousands of times ...
Account and services
Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.
Conversations
Three account
I had a Three pay monthly contract. I got a PAC code and started a new Three pay monthly contract through fonehouse. I used the PAC code and my original mobile number got disconnected. However, the transfer didn't go through because I didn't realise ...
My Sim stops working
Hi my SIM stopped working and my account status marked as active on my online account. Please tell me why.
Major problems since the recent Three system updates!
TO THREE SUPPORT STAFF AND WARNING FOR OTHERS WHO MAY BE EXPERIENCING THE SAME ISSUES...I have been having horrendous problems with all admin aspects of the service for more than the last week - since you updated your systems! Can't login to the app,...
Alternative communication channel for 2FA needed
Currently in Devon in area with no 3 cell service.Can't log in on phone or laptop, which both have working broadband, as 3 only allowsSMS for 2FA; why no alternative of sending it to one's registered e mail address?
Account suspended
Hi I Received a text yesterday saying that my direct debit hadn’t gone through. please log in and make payment or services will be suspended. I can’t access the app and it doesn’t recognise my phone number or password now. I have to re-register with ...
Unable to re-register for My3
I have both phone and fixed wireless access on Three. Both were migrated to the new IT system during last weekend. On Monday, I could re-register my phone account with My3, but as I use the same email address for the fixed wireless access account (it...
Can't register for 3 app
Backstory: I got a text from 3 to say my direct debit hadn't gone through and to contact them or check my account. It has not been changed/amended in years so no reason for this and so I called my bank to say 3 haven't requested it (issue 1 but not t...
How to Cancel Smart Watch addon?
I'm having an issue trying to cancel a smart watch pairing addon.. theres nothing in my account that allows me to cancel it and after numerous online support chats they seem to not be able to cancel it also?
Two factor identification
How does one get rid of two factor identification? I manage my mother's affairs as attorney and need to log in to see her bills. She cannot "do" text messages; most of the time she cannot actually make or receive calls on her mobile - but it is a sec...
