5 G Home Broadband - DPD return label

[APC1956]

I like many before me cannot get an email with a DPD return label in order to return equipment within first 30 days as allowed under the terms of the contract, Does such a thing exist? If so, does anyone know the address in case I have to arrange this myself;f and incur costs in order to end this nightmare!!

Can anyone help? Please!

[APC1956]

Good news label received and router on its way back. It's restored my faith. It's a shame I had to go through this experience simply to return an item to Three.

Thanks for your intervention, but surely there are lessons to be learnt on the returns side.  understand customer retention is important but so is customer service/experience surely.

[Avondale]

@APC1956 

Tagging @JonathanB so that he can note your feedback regarding "...lessons to be learnt on the returns side". 

[Avondale · Accepted solution]

I wonder if @JonathanB can help ?  

[APC1956]

Thanks he gave me a link which I tried all day but keeps saying busy try later. I’m awaiting call back today from support after having to wait 72 hours. I’m getting to the stage where I just want a return address and I will arrange DPD collection and delivery at my own expense. Thanks anyway