5G Broadband dropouts

[MacDavidson]

Hi folks,

So I got Three’s 5G broadband and get great speeds, with great coverage around the house. But at various times each day (for no apparent reason), it just disappears from being available as a wifi device for around 10 minutes, or until reset. The Mac connected by CAT7 cable is unaffected, and all lights remain as they should.

I’ve positioned the router in various places, tried changing the APN from 3internet to three.co.uk, and reset several times. 

Am I doing something wrong? Should I have 2.4 and 5 GHz on at the same time? 2.4 GHz is slower, but I need that for the smart gadgets in the house, but speed is what it’s all about…

Thanks in advance for your time

[TC64]

Okay, created a new apn using ipv4 and 3internet apn. Saved and is still 5g around 200mps. Light for signal is white not blue also.

See how this goes for the next few days.

[TC64]

Hello,

I'll try, but I think he's having issues again.

Three sent me another hub yesterday as a swap out. Same model same firmware and same problem. I left my ethernet Nas drives and switches and used WiFi only, no difference. I have 27 devices connected.

[Winter-Fresh]

This 'solution' does not work.

[Silv]

Dear JonathanB, let me break this down to you into a few sentences so we are on the right page and please don't take it personally.

There is a major problem with the company where you're currently employed. There is a problem that affects pages upon pages of users. Speaking with customer service or any broadband 'experts' from Three is becoming more and more frustrating than anything! Their 'solution' is either change the router (i'm on my 3rd as we speak) or cancellation without the closing fee. I used to work in this line of business and cancelation was the upmost last of the last solution that I would offer. I would be litteraly fired on the spot if that was the solution just to get rid of paying clients. I'm actually surprised of Three's aproach on this. How can this pass Three's marketing/HR department is a mistery for me. anyway, i digress.

 I understand you are just a community moderator, but please, send all this to your supervisors! its getting a bit ridiculous at this point. The only reason Three didn't lose clients left and right (even though i'm sure they did) is because its a problem that can be fixed with a restart. but for some users who work from home for example and need a stable connection, this is unacceptable! please get off your a** and send this forum to your supervisors, to ZTE themselves and/or to someone who is actually competent in solving something at your company. Stop waiting for other users for dodgy 'fixes'. Is there any c o m p e t e n t human being working there? I have to remind you the problem is since October! that has to be a record on Three's behalf.

please...pretty please, with sugar on top, solve the f*****g problem. And again..no offence, peace out!

[grabo1530]

Changing to ipv4 only let's me connect to 4g I loose 5g .

And I had a drop out while trying 4g

So no solution as far as I am concerned. 

Surely rolling back the firmware for all thats struggling is the only viable option and would be quick fix.3 can't or won't fix the doomed firmware and there's no alternative units that they haven't broke to exchange .

[TC64]

Yes, best solution for all is to roll back the firmware to the previous one, may have been B09. Cheaper than losing customers and replacing routers. I think that they removed the test menu is this latest firmware version to stop users messing with 5g settings. Maybe that's why they won't revert?

[5Ghub_house]

apologies changing to IPV4 only doesn't work. Not sure there is a solution.

[Winter-Fresh]

Just chiming in to say i've only been a customer since August 2022 and I've experienced the same issue approx 3/4 times a day. Download drops out, Upload continues working - give it some minutes and it usually kicks back in (or restart the device to fix it).

I work from home, on a mostly wired network. I dont use any of the Wifi features of the ZTE - my Asus RT-AX56U handles everything. I havent begun the dreaded headache process of going through support yet... I gave them the benefit of the doubt with hoping mast or coverage issues may be the key, until I discovered this thread amongst many other 3rd party sources.

[Gagandeep]

Hi there

Can you post some links to the other sources you have for further evidence of this problem - maybe it will get someone to pay attention.

[gazzaman2k]

so i got my replacement since yesterday 4 more dropouts so rang them again, they are unable to get a zyxel so opted for a no fee early getout of the 24month contract, got the call recorded so if they try any funny business, say they going to send a prepayed envolope within 5 days and have to post it back asap

just purchased a zyxel from cex and going to get a smarty sim