5G Broadband dropouts

[MacDavidson]

Hi folks,

So I got Three’s 5G broadband and get great speeds, with great coverage around the house. But at various times each day (for no apparent reason), it just disappears from being available as a wifi device for around 10 minutes, or until reset. The Mac connected by CAT7 cable is unaffected, and all lights remain as they should.

I’ve positioned the router in various places, tried changing the APN from 3internet to three.co.uk, and reset several times. 

Am I doing something wrong? Should I have 2.4 and 5 GHz on at the same time? 2.4 GHz is slower, but I need that for the smart gadgets in the house, but speed is what it’s all about…

Thanks in advance for your time

[TC64]

That's good. They wouldn't send me the zyxel model, only the same one. Just bought my own  THREE BROADBAND HUB..ZYXEL NR5103E 5G WIFI 6 BROADBAND HUB from eBay under £200. Let's see how this goes. I wanted my own hub for next year anyway for a SIM only package.

[WCAT-15]

PLEASE keep reporting how it goes. Lots of us here in the same position 🙂

[TC64]

Bought my own zyxel NR5103E router and now three broadband is great again.

[Gitster]

Looks like I'm another experiencing the same problems with ZTE MC801A router. Great signal but drops out between one and three times a day. Switch on and off, signal is back to full strength. So is the advice to switch to Zyxel router?

[grabo1530]

Gitster

I think thats the only way ,its been like it with the Zte since Oct firmware

[grabo1530]

I decided not to wait for Monday. I've used the link that the guy from the phone shop said and the order for the 5G home broadband went straight though  .Confirmation of order and delivery Tuesday ....as soon as I get up and running I will go back to the Bots on chat and cancel if I have any issues with that I can go into the shop in town .First 3 months free too .

[Hovertree]

Still getting drop outs here, which is making working from home a challenge... @JonathanB might you be able to provide an update? I am going to have to look into alternative arrangements.

[WhimsyWidget]

Over a month now with the Zyxel and not a single drop out. Clearly the ZTE was the issue. Three need to replace all ZTEs of that specific model for customers requesting a Zyxel or/and reporting the drop out issues. Instead, they are sending people around the houses/time wasting and making customers take out new contracts.

[jayward011]

I filled out a online complaints form last week regarding dropouts on my ZTE (B15 firmware) after the usual run around i got when phoning customer service. in my complaint about dropouts i asked for the ZTE router to be replaced with a Zyxel. Today i had a phone call from Three complaints department who told me that they did not have any of the Zyxel model and almost denied that they existed until i pointed out that customers on this forum have been successful in having the ZTE replaced with a Zyxel and then had no problems with dropouts.  He then said that they have no more Zyxel to swap with and suggested that for me to overcome my problems i should look for a second hand router and put my three SIM into it and would give me a refund of £40 on my account to compensate me. i'm now going to look around for a second hand router but i don't think i will get one for £40. i will put up with these dropouts until my contract ends and then look for better options.

[Hovertree]

And another drop out just now...