Broadband – Get support for broadband related queries

Buffering

Hi i have been having buffering issues for months now. It drops signal all the time & cannot reach 1 room to another. I live in a small flat & the hub is situated on the landing so it reaches all rooms but this still doesn’t work. Please advise as i ...

Waiting on returns email

I cancelled my broadband subscription over a month ago now as I’ve moved house and now have a permanent connection. Was told over the phone I’d get an email with a DPD label to print and post my box back to three and if I didn’t I’d get charged. Neve...

What has the 5g broad experience been like?

I should have cancelled during the 30 days.The signal just keeps dropping, even if I use it in my phone or via ethernet. The router might have a wifi issue, but there is absolutely a 5g/4g. Does it get better or should I get ready an alternative ISP?...

Unable to access apps

I recently got 5g home broadband, and seems to work fine on my iPhone and iPad - I can access apps (Netflix, prime etc) and they all load and work fine on here, however through my tv Freeview recorder box and now tv dongle, even though it says it’s a...

Issues connecting to 5GHZ wifi in NR5103EV2

Hi,I have a NR5103EV2 router and I'm having issues to connect to the 5GHZ wifi. I have separated 2.4 and 5 wifis. Some of my devices can connect to the 5GHZ without issues but my Samsung TV and Mac refuse to do it. Mac is telling me "connection timeo...

No internet & rubbish mobile signal

Since Friday lunch time 17th May our internet speed has dropped to around 1MB. We normally get around 250-300MB download speed. This is shocking and nobody seems to say there is a problem in the area. Same with the mobile signal and speed on our iPho...

No Internet

Since lunch time yesterday slow Internet and the circle of death on show we were trying to watch. All 6 light on 5g hub are lite but no signal or when running signal test even they are showing low upload and download speeds. Spoken to three and they ...

Home Broadband speed issues

Hello. I have 3 Home Broadband using the ZTE 5G router. I usually have no issues but I have a slow download speed of around 4mbps (normally 200+mbps) and an upload of around 70mbps which I thought is very unusual. These results have been maintained f...

Awaiting DPD Returns Label for 5G Hub

Hi everyone,I seem to have the same problem reported by several other people here. I gave notice last week to cancel my plan with Three but still waiting for the DPD returns label to arrive via e-mail, so I could post back the 5G Hub.I waited the ful...

No wifi

Is there a wifi issue? Haven’t been able to get a WiFi connection since yesterday