Broadband – Get support for broadband related queries

NR 5103 5g hub won’t factory reset

Forgotten the password I made for my admin login. I factory reset the router thinking the password would change back to what it says on the sticker but it hasn’t, not sure what else I can do.

Sudden Network Issues

Is anyone else experiencing inconsistency with their home 5G router?Having enjoyed 300+mbps in download speed, and 70+mbps upload for the last year or so, in the last couple of weeks it has not only dropped to under 15mbps regularly, but when my part...

It says broadband goes up £2 a month. Is that every month or each year

I don't understand what you mean when it says broadband will go up at £2 a month. The way it's put that means every month surely that is wrong. Or that means it goes up by £24 a year.

Cannot get my returns bag/label for 5g Router - Support worthless.

I cancelled my 5g broadband after 12 months and did so via support 10 days ago. I have now had 3 different agents on the support chat say they will email me a returns label and it hasn't happened.I leave the country within a week and I am getting abs...

4G Mobile Broadband - slows every 15 mins

Hi,Our 4G mobile home broadband connection slows down or stops every 15 mins throughout the day. Is most noticeable on Teams calls where there are bad network quality messages and hung calls lasting a few seconds every 15 mins. Occurs on the hour a...

Cancelled

Cancelled my mobile broadband but they decided not to and decided to keep billing me. Apparently after a seriously frustrating conversation with someone they are going to escalate it. We'll see and apparently it's cancelled now. To cancel it you have...

Three head office contact number

Hi,Does anyone has the phone number for three head office,Thanks

Best solution Three New Outdoor 5G Router and #xisting Mesh

The new Three Outdoor 5g hub comes with an Eero for WiFi that you connect via a network cable. I already have a good quality mesh system at home. Can I connect the Three Outdoor 5g Hub to my own mesh with the network cable directly, or do you have t...

Can’t connect laptop to Router NR5 and poor speeds. Need replacement Router

I have spent months trying to resolve this. I’ve had to use a long Ethernet cable for the laptop; my mobile and iPad are fine. Wasted hour and a half online (again) last night only to get cut off. speeds are 17/20 and ping 26. I live in central Lond...

Best solution 5g Hub advice needed

Hi All,I am in a postcode where the fastest broadband is limited to 55 Mbps and whilst this is fine for most things I would like a faster speed for a specific thing.I have just seen that Three 5G has reached my area. Can I use the 5G hub MC888 effec...