5G Broadband dropouts

[MacDavidson]

Hi folks,

So I got Three’s 5G broadband and get great speeds, with great coverage around the house. But at various times each day (for no apparent reason), it just disappears from being available as a wifi device for around 10 minutes, or until reset. The Mac connected by CAT7 cable is unaffected, and all lights remain as they should.

I’ve positioned the router in various places, tried changing the APN from 3internet to three.co.uk, and reset several times. 

Am I doing something wrong? Should I have 2.4 and 5 GHz on at the same time? 2.4 GHz is slower, but I need that for the smart gadgets in the house, but speed is what it’s all about…

Thanks in advance for your time

[stevekn]

over a year now, any sign of a fix to a "known" problem ( although not to customer non-support still)

[TC64]

Hello Jonathan,

I see more users are reporting the same issue, which is what I was hoping. Intermittent issues are the trickiest to fix. Not heard anything back yet from three support and the issue is still occuring. I'm just happy it automatically reconnects after around 10 minutes. Annoying in the middle of streaming, but not greatly disruptive. As mentioned before, all signal LEDs and interface show full signal, but no download data, only upload is being transmitted.

[Dazzar]

@JonathanB 

I am having the same issue but on top of that it will run at a good speed and literally slow down to nothing in front of me and freeze , I also have the ZTE and have completed all the same steps , it’s not a mast issue as the checker states so. 

[TC64]

Hello MacDavidson,

It's nothing you have done. I am having the same problem. I think it's due to recent router firmware update to version ending B12. Mine updated 19 October and had the intermittent problem since then. Around 2 to 5 times a day the router stops receiving download data ,but continues to send upload data, so effectively loses the internet for around 10 minutes unless you restart it sooner. 

My wired devices and WiFi lose the internet.

My past experience tells me their is not much point talking to tech support, like banging your head against the wall in frustration, but forums like this eventually show them what's happening and things get fixed.

I found the three.co.uk apn had less issues in this problem. Support will blame mast maintenance until they have more information.

Don't stress over this issue.