Broadband – Get support for broadband related queries

Cellular Signal turned RED for 2 days already

I have one of the 5G Hub of yours and have been using well for a month ( with 2XXMB/s Download and 5XMB/s Upload).All a sudden after my second bill date, it drastically dropped to 5XMB/s Download and 8MB/s Upload with occasional disconnection time to...

Expired certificate

I have a Home Broadband Huawei B535-333 that I can't access either via Wi-Fi or an Ethernet cable . It says when I try to log on to the router: SEC ERROR EXPIRED CERTIFICATE. How do I cure this problem. Thanks in advance.

Router returning questions.

My contract ends on Nov 27, contacted support gave the notice and they sent me a bag that's not a jiffy bag, it's just a giant plastic bag, and the letter come with the bag say I need to have original packaging (which i don't as it's been 2 years).Q1...

Can't get online

My broadband stopped working on Thursday. Since then I've had two new routers and an additional new SIM card. I'm still not online. Please, someone help. I need to get online as it's stopping me working. I've rebooted and the best I've had is 2meg fo...

WiFi

WiFi buffering constantly.. Causing issues as I WFH 3 days a week.. Also unable to access Netflix etc. Tried looking at help pages but device not shown.. It is 4 years old in December.. Maybe this is the issue. Done the usual reboot and remove Sim et...

NR510E Zyxel cutting out

Hi,So after 90 mins 'chatting' to Three I got cut off! Charming!My problem is I have NR5103E 5g router which used to give me 500mbs plus speeds. Suddenly the last three months or so I am getting 8mbs with it cutting out three to four times a day. I t...

Looking to swap 5G Router

Bit of background first. Year and a half ago I went into a 3 shop to ask about 5G home broadband. I was interested in the initial trial period to see how it performed.The guy in the shop accessed the coverage checker and told me that unfortunately 5G...

Best solution Suddenly lost signal on my 5G Hub after months of good usage and can't recover it

Had this 5G Hub for half a year with no issues. Always sat in the same place by the window. Today, the hub decided to show a red light on the signal icon indicating poor signal (as my Three app is also indicating, no matter where I move it). I tried ...

5g has arrived in my area but can’t upgrade

I’m over 12 months into my 4G broadband which when I signed up 5G was supposedly not in my area although the 5G transmitter was only 25m from my house and was providing 5G to my 3 mobile. So my option was 4G. Now having been bombarded by 3 5G sales p...

£50 gift card

Hi all, I signed up to the 5g mobile broadband offer via Compare the Market with a claimable £50 gift card after 75 days. I'm nearly 75 days into the new contract now. How do I redeem the offer? Thank you, James