5G Home Broadband Hub Work VPN Problem

[umut]

Hello,

I use ZTE 5G Home broadband modem. When I try to connect my company VPN it keeps disconnecting after a while. Company use `pulse secure` for vpn. I made some research this is not about with modem position (I have good signal quality) or something simple like reset your modem etc. It is a big issue for me and also there are so many user like me. I ask for three's professional support for this problem because I can not work.

Thank you.

[george98788]

I have the same issue

[Dan1981]

Hi All... 

New Three 5g customer here and was finding everythign fantastic - great connection good speeds etc - all until i started to try and VPN into to work.

We also  use Pulse Secure as our VPN provider and i have the same issue of being repeatedly disconnected. 

Unfortunately if this can't be fixed I have no option but to cancel the new subscription - which i really don't want to do! 

Please  - is there a fix available?!

[JonathanB]

Hi Everyone,

I've noticed a few discussions cropping up about issues using VPNs over Three Broadband connections recently. I'm sending everyone that has mentioned this so far a PM so that we can get you in touch with some colleagues that will verify your accounts, and gather more info to help us investigate.

If you're experiencing this issue but haven't posted yet, please add a reply so that I can get in touch, the more examples I can gather, the easier it should be for our support teams to pinpoint what's causing the issues.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB

[rajafaisaltariq]

Hi Jonathan, I am having this issue. I am new to three 5g hub and after having several sessions with IT team at my work place, we have found that the router is blocking my work VPN connection. I need some help please

[S_S_Bajwa]

Hi there @rajafaisaltariq 

I had the same issue when I changed over to Three 5G home Broadband this year. Following is the solution I used and it worked for me as well as many others:

https://community.three.co.uk/t5/Broadband/FYI-IPv6-Prevented-VPN-Connection/m-p/14851#U14851

Here you'll find two responses, one clarifies the issue from a techincal point of view, the other user have described the steps to access your router to change the APN to manual, and then configuring your PDP for IPv4 only. Hopefully this resolves the issue, good luck.

[george98788]

I'm affected by this issue too!

[Greg27]

Hello I can't access my work von though my router can you help? 

[elena24]

Hi! I also have the VPN issue.

[JonathanB]

Hi everyone,

If you're experiencing issues with VPNs can you try the suggestions on the thread FYI : IPv6 Prevented VPN Connection  

Let me know if the info there helps.

Thanks,
JonathanB