5G Home Broadband issue (keeps dropping out for no reason)

[Grum]

HI,

I have had 3 5G home broad band for almost a year, never had any issues until the firmware upgraded to B12. For no reason at all it drops the internet, all lights remain on, 5 to 10 mins later it comes back on, or reboot to come back on quicker.

Never had any issues prior to this upgrade. Called three sent a replacement router, as soon as the firmware updated exactly the same issue, called again and the answer was do you want to cancel your contract. They seemed shocked i said no I want it fixed.

Is this being looked into, clearly there is a problem with the latest firmware

[stevekn]

I’m still getting this problem

several times a day 

a modem restart re-connects the internet, otherwise minutes to hours for it to re-connect its self

[Dempster]

Hi Jonathan

I also have the Zyxel NR5103E Router, and have been having this exact issue since the firmware was automatically updated to Version B14. Currently the connection is being dropped around once a day, requiring a router reboot (or a long wait) in order to restore it.

Do you have any ideas what I could try? Connection was solid for the first couple of months, when the router was running the previous firmware (Version B12).

Many thanks for your help!

Alan.

[TonyH]

I'm also having these droputs. It happens two or three times a day. Its very annoying as my wife conducts her work with clents over the internet

[nicjac]

I am also experiencing this issue - Internet access drops out (router admin page shows 0kb/s download). Rebooting is the only solution to get it to work again. Unlikely to be related to infrastructure as a reboot wouldn’t help then? 

[grabo1530]

I am also getting this .Started with recent firmware. I also can't access the page to cell/band lock anymore so as well as constant dropouts I also get lower connection speeds...I was perfectly happy with things and unchecked the firmware update box ,So why update me and spoil things .

[grabo1530]

4 Times it dropped off the Internet today,all lights show normal .Its so frustrating has anyone heard anything about a fix from 3 or got them to roll back the firmware to before they broke it ?

[nicjac]

We are having a discussion about this on ISPreview. One common thread seems to be the use of bridge mode. Is it the case here as well?

@JonathanB do you know if this could this be escalated? Having daily dropouts is obviously not ideal, especially when it is one's main broadband connection.

[JonathanB]

Hey @nicjac,

Sorry for the delay on getting back to you.

Bridge mode has been mentioned by a couple of users, but there's definitely users that aren't using the feature at all and are describing similar drop outs.

I have requested an escalated investigation of this and will update the relevant threads as soon as I have any more info or advice I can share.

Thanks,
JonathanB

[H3lter]

We’re getting this now also, three just keep directing me to ZTE

nightmare!

[stevekn]

and ZTE after the ( turn on and off and do a factory reset ) directed me back to three