So to recap and update on my 3 internet problem, not had much in the way of feed back from 3, I did a reset on roof unit (80db) and made no difference, I again tried to setup the eero last night as suggested and guess what, it's still can't set up it's WiFi !
So the story so far to recap,
Internet has been getting a bit knotchy over last few months , aspeshely through eero WiFi, so time to do some trubble shooting on the eero, that's when I noticed it said "internet off line" ! But internet still working, WiFi still working ! BUT eero not functioning on app, when looking at speed test , does not work , looking at the fault finding , or anything on menu, it just spins , times out and says there is a fault !
So I soft reset eero, same I reloaded the App on phone , same, I did a hard reset and after that nothing worked, no internet or WiFi !
Ok so deleted eero account and tried going through the set up as new system , the app finds the eero ok! ( Did not to start with , had to Manuely put serial no in ) So blue flashing light goes solid , then put in name and password ,( used original and tried different, makes no difference it just spins around and times out to fault , contact support ! ( Which I have done 5 times! In early days the internet kept cutting me off the chat terminating chat this each er connection I had to get verified ! Painfull!
By the way the mast has been soft and hard reset, and always shows the blue light
So this evening as my 3 support has been painfull at best , I tried a bit more investigating, I took the eero out of the system!! Bridged the 2 LAN plugs with a joiner and hay presto, internet working on most things on my switch ! Full mess WiFi , also it seems to be working faster than it has from day one !!!!
So I conclude the eero hub thing is defective , remember I have given it many soft resets and a hard reset, deleted eero app and account and re set up but the Eero is still not responcive to setting up WiFi and since the hard reset it won't through put the internet through the LAN and may well have been cause of drop outs and hesitations I have been suffering , confirmed after using BB for a few hours it's working better than it ever has ! Better than when first installed!
I suggest the susesfull route to getting the service I am paying for is to round robin a new eero N010001 or better as soon as possible so I can get the eero WiFi back
Your welcome, thank you in advance
PS nothing working this AM , no tower blue light , no BB service, I have plugged Eero back in and it's still dead , I guess you turned my service Off on finding a different hub?
that worked !!!! Please sort out ! and after another painful chat , hay presto its working again (and eero 6 still in the bin
