Hi all,
Just wondering if anyone else has run into this recently — my Three 5G outdoor hub randomly stopped working last Friday.
It all started when the Eero app suddenly showed my network as offline, even though everything seemed fine and I still had internet access. I figured it was just a glitch with the app itself, so I tried the usual fixes: reinstalling the app, clearing cache, restarting phone, etc. No change.
Eventually I was advised to reset both the Eero and the 5G hub. After doing that, the situation got worse — now Eero won’t let me set the network back up at all, saying the modem can’t connect. Super frustrating.
I contacted Three and all they’ve said so far is that they’re aware of the issue. According to them, it’s a problem on Eero’s side — specifically a dodgy firmware update that needs a patch. But when I reached out to Eero support, they claim it’s actually something Three has done, and say their app and systems are working as expected.
So right now, I’m stuck in limbo with no clear fix and both sides pointing the finger at each other.
Anyone else dealing with this? Any luck getting it resolved?
Cheers!
