Hi, has anyone else experienced this issue with their 5G home broadband and had a resolution?
I recently ordered a home 5G broadband service from three but had the same common issue where it would not pick up a 5G signal. I eventually (after escalating to complaints) got the modem swapped out and the replacement picks up 5G no problem (Three really need to address this issue since it seems common).
The only issue is my speed is not what it should be. Currently I’m getting on average 100Mbps download & 62 Mbps upload on 5G. If I put that SIM in my iPhone, on 5G I get 700+ download and 95+ upload. To rule out the modem as being at fault, I tried another 5G enabled Three and Smarty SIM in the modem and got 700+Mbps download speeds. Popped the original three broadband sim back in and was back down to only 100 download.
Tech support sent a “fix” to the SIM which gave it decent speeds, but as soon as the modem was rebooted it was back down to 100Mbps. This was tried 3 times before they said I need a new SIM, but I’ve got this and still having the same issues. Support seem to have lost any interest in fixing this now.
100Mbps is better than what most get, but when I know I can get around the 700Mbps range from the same device on the same network, it feels like I’m being short changed. I’m tempted to get the SIM swapped again, but not sure this will have any success.
