Broadband – Get support for broadband related queries

Won't connect to online games or discord and steam.

I have just moved home and in doing so I have upgraded from a three 5g hub MC801A to a NR5103EV2 and after setting up my PC to this network I can't access any of my online games or systems but my internet works fine for everything else like google an...

5G broadband - inconsistent speed and disconnects

Hi I have been having issues with my 5G home broadband. The speed is inconsistent and goes from 2mb/s to 80mb/s with the occasional speed test showing 120mb/s, but overall, the speed is not enough for me to stream or play games. I am getting constant...

Anybody else having an issue with data/internet at SW15?

For the past 10 days or so, my usual speed of 200-300 Mbps has dropped to a mere 1-2 Mbps with only one bar out of five. Three has acknowledged the issue, claiming they’re working on it, but it feels like a generic response with no clear indication o...

Poor signal / slow connection speeds - Godalming area - For last 3 weeks

I have the 3 Home broadband. The speeds for the last 3 weeks have been very poor 2 - 5 Mbps. Their website said there was an issue in the area. I finally got to speak with an "advisor" who said that a mast was faulty and service is expected to resolv...

Windows 10 connectivity, Dell Latitude E7440 - ZTE MC888

So, I’ve been gifted an older Dell laptop (appx. 5 years old) and have just started with the 3 5G home BB. I can’t, for the life of me, get the laptop to recognise the ZTE MC888 router. I have perused the ‘net, including this site, and have tried al...

Latency is ruining my online experience.

I signed up to three internet on account of a recommendation. A family member was using the 5G hub, said they were getting a great price and great service. Thought that sounded good so as I was moving into a new place, thought I'd look into it! I cou...

Internet

Three 5g router loses connection every hour resulting in having to turn it on and off, I can access my router saying incorrect password, also won’t connect to iPads

5g zte router dns setting

Is it possible to change the dns settings of the 5g zte router

3 5g router keeps connecting to BT and occasionally Google

Hi all, My NR5103EV2 over the last 4 weeks keeps connecting to BT I can rarely get it to connect to 3 at all I'm very technically minded and have tried all the logical things I even tried my phone SIM and the Mrs SIM both on 3 with 5g contracts and i...

Internet

Hi there I’m trying to pay my internet bill online but unfortunately I don’t have account for my broadband to pay please can you help