Connection failed
Its doesn't work very often those days, it always mentioned connection no WiFi. I didn’t expect I pay monthly for this. Please help on this. Thank you.
Broadband
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Issues setting up 5g outdoor hub
I upgraded from 4g to 5g and yesterday my new 5g outdoor hub and eeros arrived. I spent 2 hours moving the outdoor hub all around the property to get the best signal. The best signal I can get is 21 and that drops to 0 after a minute or so. I think ...
Can't connect to Broadband, won't accept correct password
My broadband isn't working this morning. When I try to connect my phone it says that the password is incorrect and to try again, however it's the exact same password we've been using for months. The Three broadband website says that they're fixing an...
Best solution Huawei B535-232 Certificate has Expired
The security certificate on the Huawei B535 router that I use has expired, and no-one at Three is fixing it. This happened once before, and eventually someone got Huawei to renew it, but as you see from the details at the bottom \/ it expired in O...
network status stil showing "fixing an issue" in SO50 area
7+ days now of staring at the same screen " We are working on fixing an issue in this area at the moment.... will add any updates here". SO50 areaNo updates and no help from the online agent apart from a meanlingless discount on the bill for the disr...
Speed test zero although showing connected and excellent signal
My broadband device shows connectivity but is not actually working. Speed tests are showing nothing
Best solution Still haven't cancelled my 5G broadband
So this is my second time requesting my broadband is cancelled and before we could finalise it, the chat has disconnected. I've heard so many people have issues with this and it's incredibly unprofessional of three. I've been paying for a service for...
Best solution APN settings issue with work laptop
I’ve been using the 5G mobile broadband ( ZTE MC888) for a few months mostly without any issues. One problem I have though is connecting my work laptop. When I start it up or restart some applications don’t fully load or load at all (teams, internal ...
Ping jumping between 4G and 5G. (5G Outdoor Hub)
I've been conducting ping tests a few times over the last few days, and I've noticed that the ping consistently fluctuates between 20-25ms (5G) and 38-45ms (4G). I thought it was just bad connections while having a signal of (77- 84), but it looks wa...
ZTE MC888a - variable performance
I am transferring from TalkTalk using a DrayTek router to Three using a ZTE MC888a router. I received the MC888a router 2 weeks ago. Most of the time the Three performance is very good with download speeds better than 50Mbps. The MC888a position d...
