- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
on 02-02-2024 09:42 AM
Since yesterday I have found that I am unable to connect to some websites and apps unless I use a VPN. I am also unable to connect to my works VPN or remote server but things like MS Teams and Outlook are fine. I have tried different things even a factory reset but still no luck.
I notice that the firmware of the NR5103E has been updated recently to V1.00(ACBJ.0)b15 and am wondering if this has messed things up as I see others have had problems with that. Is there anyway to downgrade it?
02-04-2024 10:11 AM - edited 02-04-2024 10:12 AM
Interesting I changed the APN to three.co.uk as Spud had mentioned and got 850Mbps. Changed it back to 3internet and it went back down to under 150Mbps
on 02-04-2024 12:36 PM
I'm seeing vastly reduced speeds as well on 3internet APN. I'll try three.co.uk to see if it improves
on 02-04-2024 10:02 AM
Since they fixed the problem I have noticed my speed has dropped significantly from around 850Mbps to less than 150Mbps. Anyone else notice this?
on 02-02-2024 03:40 PM
I found changing the APN from "3internet" to "three.co.uk" worked for me.
Seems to be fixed now - OK for the last few hours.
on 02-02-2024 11:56 AM
Resolved for me too since around 11:45 - fingers crossed that's it!
on 02-02-2024 11:53 AM
11:45am, can now access the sites I was having issues with.
02-02-2024 11:43 AM - edited 02-02-2024 11:44 AM
Having the same issue since yesterday morning, but H112-370 router with 10.0.3.1(H330SP51C21) firmware.
I'm also a 3 mobile customer so I've tried swapping my SIMs around. The issues are the same when using my phone SIM in the router, and I have no problem accessing any site on my phone with 5G using either SIM. I haven't had time to contact 3 support yet.
-edit-
The problem seems to have resolved while I was typing this😆 Hopefully it lasts!
on 02-02-2024 11:36 AM
OK not sure what's happened but everything is working again.
on 02-02-2024 11:30 AM
My Cellular WAN 1 setting is already "IPv4 IPv6 DualStack" and still no luck