- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
- Three Community
- Broadband
- Re: 5g hub - what changed on Friday?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
5g hub - what changed on Friday?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 14-10-2025 08:42 AM
So, like many others, the outdoor hub powered internet I have been running for over six months, decided to throw up some issues. The first hint of it was Friday evening (10.10.2025).
1. The normal speed test I do would not function
2. Could not connect to EA desktop app or the EA steam overlay
3. Random Alexa devices stopped working and could not reconnect
4. Eero shows I am offline on main app screen but says I am reconnected when I tap on the router.
All these issues have come about since last Friday and ALL are solved by connecting my pc or Alexa devices via my mobile phone hotspot. Interestingly, my mobile contract is with id mobile which uses the same network as three.
Are these issues familiar to anyone and are three doing something to resolve it?
I have contacted their support via the online chat and the person seemed familiar with the issues I was having. She said I could try factory reset on the router (5 metres up a pole in the garden) and that three were investigating. No timeline was mentioned.
The workaround mentioned in other threads suggests changing the APN setting. Has anybody had success with this and is there a decent guide on how to do it?
Lots of questions but very few answers from three.
Solved! Go to Solution.
- Labels:
-
5G
-
Home Broadband
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
14-10-2025 02:58 PM - edited 14-10-2025 03:02 PM
My Ethernet stopped working and the eero app said it was offline but the WiFi still worked. I tried to hard reset my eero but I couldn’t complete the setup process as it couldn’t access the internet even though I could access the internet, stupid.
To fix this I changed my apn to three.co.uk in the green packet (5g hub) settings and it works now.
To do this you need a computer with an Ethernet port and connect to the hub with the Ethernet cable that comes from the small white box. Or while you have WiFi access it should work on your phone. Goto 192.168.0.1 or 192.168.1.1 can’t remember which. Then goto the settings where you can change the apn name to three.co.uk and keep all the other settings as default. After this my eero connected no problems, but now there is a weird fibre provider I don’t recognise on the eero app so something has definitely changed on three’s side.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
14-10-2025 08:01 PM - edited 14-10-2025 08:02 PM
I have had exactly the same issue - at exactly the same time on exactly the same day... One factory reset over the weekend helped but it all went pear shaped over night again.
The tech support team have been unable to help and are suggesting that I take my router into the nearest store.
However - you lot are AMAZING. The APN name change seems to have fixed the issues (for now).
It's pretty rubbish that 3 seem to have done something and it's taken the user community to work out the fix for it...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
14-10-2025 02:58 PM - edited 14-10-2025 03:02 PM
My Ethernet stopped working and the eero app said it was offline but the WiFi still worked. I tried to hard reset my eero but I couldn’t complete the setup process as it couldn’t access the internet even though I could access the internet, stupid.
To fix this I changed my apn to three.co.uk in the green packet (5g hub) settings and it works now.
To do this you need a computer with an Ethernet port and connect to the hub with the Ethernet cable that comes from the small white box. Or while you have WiFi access it should work on your phone. Goto 192.168.0.1 or 192.168.1.1 can’t remember which. Then goto the settings where you can change the apn name to three.co.uk and keep all the other settings as default. After this my eero connected no problems, but now there is a weird fibre provider I don’t recognise on the eero app so something has definitely changed on three’s side.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 16-10-2025 10:06 AM
This worked for me too. The IP to use is 192.168.0.1
Was still a little flakey straight after changing but after an hour or so all was back to normal. Speeds slightly faster too.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 14-10-2025 09:28 PM
This worked straight away. Thank you very much for the solution.
Everything back up and running
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 14-10-2025 03:06 PM
I shall try that this evening. Is there a password required to access the hub settings? I recall seeing elsewhere that it was printed on the hub itself. This may be an issue as it's been up a pole in the garden for months!
Thanks for your help.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 14-10-2025 11:19 AM
Changing APN really helps in my case!
No need to restart several times each day now!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 14-10-2025 01:22 PM
Thank you for the reply.
What did you change? Was it the 3internet to three.co.uk, or as dazzadcfc suggested, changing from ipv6 to ipv4?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 14-10-2025 11:51 PM
I only change the APN to three.co.uk
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 14-10-2025 10:09 AM
My wife started getting issues connecting to her work VPN on Friday @ roughly 10am. When my son came home from school he complained that he couldn't get onto Roblox or Fortnite (which apparently was the end of the world).
I managed to fix it by doing the following:
- Navigating to 192.168.0.1 in a browser and logging in
- Clicking on Mobile Network > Internet Connection > Modify the APN with the name 3internet
- Change IP Type from IPv4v6 to IP
Don't know if this is the same issue as you, but seems to have worked for me.
