5g vanished from my area of Sheffield

Martin · ‎05-08-2023

Up to a week ago I had speeds of up to 700 mbps on my Three 5g broadband router. Then suddenly there was no 5g signal at all and the network light on the router was solid blue, indicating 4g availability.Three say coverage is normal in my area (Sheffield S10) but it is as if a mast has been removed! There is no 5g signal being shown on my mobile phone either. Why does no one at Three seem to know what is going on? Surely if a mast is down or relocated, someone must know. Has anyone else had this problem or am I the only one in S10 with 5g broadband?

JonathanB · ‎06-02-2023

Hi @Martin, @DCc,

I'm really sorry to hear you've been facing this reduced coverage and speeds for the last month. I know this must be very disruptive for you both. I'll send you each a private message to put you in contact with an escalated support team.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

@Martin I also noticed on one of your posts you said you weren't getting notifications about replies, if you'd like to receive emails about community threads you're participating in, please check your emails from the date you joined the community. You may need to check spam/junk folders, but you should have an email from us with a verification link. Once your email is verified, you should start getting notifications.

Thanks,
Jonathan

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Martin · ‎05-27-2023

Hi Dave, no I’m at the Fulwood end of Fulwood road. I can actually see the mast from one of my windows, about 200m away. It’s still got no antennae on top!

DCc · ‎05-10-2023

yes that makes sense as I’m on Clumber road it’s a frustrating scenario but fingers crossed Martin