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on 05-08-2023 04:45 PM
Up to a week ago I had speeds of up to 700 mbps on my Three 5g broadband router. Then suddenly there was no 5g signal at all and the network light on the router was solid blue, indicating 4g availability.Three say coverage is normal in my area (Sheffield S10) but it is as if a mast has been removed! There is no 5g signal being shown on my mobile phone either. Why does no one at Three seem to know what is going on? Surely if a mast is down or relocated, someone must know. Has anyone else had this problem or am I the only one in S10 with 5g broadband?
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on 06-02-2023 02:04 PM
I'm really sorry to hear you've been facing this reduced coverage and speeds for the last month. I know this must be very disruptive for you both. I'll send you each a private message to put you in contact with an escalated support team.
To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".
@Martin I also noticed on one of your posts you said you weren't getting notifications about replies, if you'd like to receive emails about community threads you're participating in, please check your emails from the date you joined the community. You may need to check spam/junk folders, but you should have an email from us with a verification link. Once your email is verified, you should start getting notifications.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 02-16-2024 10:16 AM
Will anything ever be done about this?
on 06-02-2023 02:04 PM
I'm really sorry to hear you've been facing this reduced coverage and speeds for the last month. I know this must be very disruptive for you both. I'll send you each a private message to put you in contact with an escalated support team.
To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".
@Martin I also noticed on one of your posts you said you weren't getting notifications about replies, if you'd like to receive emails about community threads you're participating in, please check your emails from the date you joined the community. You may need to check spam/junk folders, but you should have an email from us with a verification link. Once your email is verified, you should start getting notifications.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 05-10-2023 10:52 PM
Three don't care about you lots, if they want to take down mast they will and there is nothing you can do about it.
on 05-09-2023 04:22 PM
Hi Martin nope your not alone I’m at Fulwood and completely disappeared for a week,numerous calls made and they have no idea so I’m going to have to cancel ..shame as it was great,they did some maintenance last week and totally wiped us out
on 05-09-2023 07:41 PM
Hi DCc, thanks for the reply. Yes I’m in Fulwood too. I’ve been trying to find out what’s happened and got nowhere with Three! My guess is that the mast has been taken down from Fulwood Area Health building roof top, prior to demolition. I’m not far from there which probably accounted for the amazing download speeds I was getting. I can only hope that Three have plans to erect another mast nearby, but what really gets me is that no one at technical support there has a clue about what is happening! They just insist that there is a good coverage when in actual fact there is nothing. They’ve asked for a week to assess things and then will release me from contract. EE also offer 5g here but I think it will be from the same vanished mast.
on 05-15-2023 11:11 PM
on 05-24-2023 06:43 PM
Hello againDCc sorry I didn’t reply to your last comment, but this site doesn’t seem to notify you of messages. However there does seem to be some 5g hope for our area as what looks like a mast has gone up on Fulwood road opposite Slayleigh lane! So, even nearer to both of us than before. I was on the verge of going back to fibre but will wait and see if 5g reappears before cancelling with Three. Hope this helps.
martin
on 05-27-2023 12:06 PM
Excellent when I get back 2/3 weeks fingers crossed
Regards
Dave
on 05-26-2023 11:38 PM
Hi Martin are you in clumber too?