Broadband cancellation is impossibile!!

[Giuls]

I have been trying to cancel my broadband since October…. After speaking to customer services 6 times over 6 weeks I finally managed to get a DPD label ( they were making up all sort of excuses for why this took 6 weeks). I finally managed to send back the device which I haven’t been using since October and they have now had it for over a month. The disconcerting thing is a keep getting bills, messages threatening my credit rating as well as many phone calls to pay for bills for a device I have not used and have been trying to cancel for 3 months. In last interaction with customer service they said it was being processed and they can’t do anything. I am exhausted of having to constantly contact and getting also harassed to pay bills. What needs to be done to get an account finally closed !!!? Please help!

[sc1999]

Consult citizens advice and sue via online small claims court.

[Anonymous]

Or you could go to the Three website and raise a complaint which they have to respond to within a set period of time. If that isn’t satisfactory then report them to Ofcom. Two paths (along with sc1999) for you to consider. 

[Nick_London]

Heres the complaint form 

https://www.three.co.uk/support/complaints/complaints-form

They make it so hard to find it so I like to dish it out on here to people who are experiencing very poor service.

[3112]

We have been experiencing the exact same issues. The deeper you dig, the more you see how many people are suffering the same treatment. Thanks all for the suggestions above.